Mandy Johns

Coordinated maintenance services as necessary and advertised park vacancies.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Collected rent, and electricity payments
• Made deposits
• Advertised park
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• Provided reference and reader's advisory services to library patrons.
• Organized shelves, book displays, and other library areas according to established guidelines.
• Processed interlibrary loan requests for patrons.
• Performed basic computer troubleshooting and maintenance tasks.
• Maintained accurate records of circulation activities including check-ins and outs and overdue items.
• Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
• Answered phones to respond to patron inquiries or direct calls appropriately.
• Researched information related to patron inquiries using print resources or online databases.
• Scanned documents into the library's digital repository system.
• Troubleshot technical issues with computers or other equipment used by patrons.
• Processed payments from patrons for fines or fees associated with their accounts.

• Provided administrative support to the office manager and other staff members.
• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.
• Performed data entry
• Diagnosis coding