MANDY JOHNSON

Dynamic customer service professional with extensive experience at IRS, recognized for resolving complex inquiries and enhancing client satisfaction. Skilled in active listening and critical thinking, I consistently exceeded performance metrics while mentoring peers. Proficient in Microsoft Excel, I effectively analyzed feedback to drive service improvements and foster strong customer relationships.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.