Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Jones

Junction City,OR

Summary

Proven professional with skill to maintain accurate records and handle various administrative responsibilities. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.

Overview

17
17
years of professional experience

Work History

Eligibility Specialist

Lane Council Of Governments
06.2023 - Current
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
  • Resolved discrepancies with client applications to verify eligibility.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.

Payroll Coordinator

3C Custom Commmercial Concrete
09.2021 - Current
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
  • Tracked employee job codes to determine correct jobs were documented with actual work being performed.
  • Reviewed time records for employees to verify accuracy of information.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Surgery Scheduler

Pain Specialists Of Oregon
02.2017 - 05.2023
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.

Medical Assistant

Pain Consultants Of Oregon
02.2007 - 01.2017
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • In charge of ordering clinic supplies and ensuring products and medications available to providers at all times.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic environments.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Taught patients about medications, procedures, and care plan instructions.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Performed multiple clinical tasks including Triage, Scribe, front desk, and switchboard.

Education

High School Diploma -

Springfield Highschool
Springfield, OR

Skills

  • Data Entry
  • Effective communication skills
  • Microsoft Office
  • Telephone Etiquette
  • Interviewing
  • Verbal Communication
  • Program knowledge
  • Medicaid knowledge
  • Eligibility Determination
  • Policy Interpretation

Timeline

Eligibility Specialist

Lane Council Of Governments
06.2023 - Current

Payroll Coordinator

3C Custom Commmercial Concrete
09.2021 - Current

Surgery Scheduler

Pain Specialists Of Oregon
02.2017 - 05.2023

Medical Assistant

Pain Consultants Of Oregon
02.2007 - 01.2017

High School Diploma -

Springfield Highschool

Similar Profiles

CREATE PROFILE
Mandy Jones