Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mandy J Wood

Mandy J Wood

Las Vegas,NV

Summary

Experienced with customers and capable of delivering positive experiences through high-quality customer care. Effective in a fast-paced environment while exhibiting professional relationship-building skills. Able to produce products and deliver quality service in a timely and moderate manner. Goal focused on exceeding sales expectations and establishing customer’s loyalty. Familiar with technology including stationary and wireless point of sale systems. Able to navigate Windows and Microsoft Office products, appointment manager, generate reports using data analytics and statistics hub. Lead a team of 36.

Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in business managment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience
3
3
Certification

Work History

Merchandiser

Revlon
09.2023 - Current
  • Record in-store activities and time daily through the assigned applications on our phone
  • Completes resets, new store sets, and merchandising products to wall within specific schedules
  • Responsible for the maintenance of replacement parts and graphics for Revlon& Almay
  • Covers assigned territory to ensure all accounts are serviced within allowed time frame

Operation Specialist

H&R Block
09.2023 - Current
  • Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, minor low voltage electrical work and repairing broken items
  • If the task is complex and requires a certified technician to complete the repair, the District Operations Coordinator (DOC) will be notified
  • Delivery, transfer and basic set up of office technology (i.e., hardware set up)
  • Delivers supplies and materials to and from tax offices
  • Assist with the annual set up and closing of seasonal tax offices including setting office to planogram, ensuring offices cleanliness and office meets overall brand standards
  • Attend training required for the position
  • Confirm that the office is properly secured when leaving the office after hours
  • Other duties as assigned by the District Operations Coordinator, or in partnership with other managerial staff

Multi-Unit Manager

H&R Block
11.2022 - 07.2024
  • Responsible for the daily operations for 3 stores
  • Generating productivity reports
  • Daily huddles with associates to discuss what we are doing great in and areas we could use improvement in
  • Access appointment manager, confirm and schedule appointments for clients
  • Scheduling for clients and staff
  • In charge of cash management, store deposits and daily reporting for daily sales, including cash, checks, credit card payment and fees withheld for services
  • Verifying and approving payroll
  • Training, motivating, and coaching my team for success

Customer Service/ Assistant Manager

DCB Unlimited
02.2016 - 01.2022
  • Responsible for approving employee time sheets and Payroll approval daily
  • Managing all store budgets, supplies, donations, labor, store use, facilities, activities budget
  • Responsible for all supply orders
  • Handle consumer credit card disputes
  • In charge of cash management, store deposits and daily reporting for every sales date
  • Resolving escalated customer issues
  • Follow all necessary paperwork needed for employees
  • Key in schedules for entire store staff
  • Responsible for creating all employee files in compliance with corporate standard as well as creating and submitting employee termination files
  • Customer Service when needed throughout the store

Education

Bachelor’s degree - business Admin.

California State University of San Bernardino
06.2021

Associate’s degree - business Admin.

Copper Mountain College
05.2019

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Vendor relations
  • Product inventory counts
  • POS systems
  • Plan-o-gram implementation
  • POS
  • Customer service
  • Teamwork and collaboration
  • Task prioritization

Certification

  • Accounting
  • Document Preparation Service
  • Bookkeeping

Timeline

Merchandiser

Revlon
09.2023 - Current

Operation Specialist

H&R Block
09.2023 - Current

Multi-Unit Manager

H&R Block
11.2022 - 07.2024

Customer Service/ Assistant Manager

DCB Unlimited
02.2016 - 01.2022

Associate’s degree - business Admin.

Copper Mountain College

Bachelor’s degree - business Admin.

California State University of San Bernardino
Mandy J Wood