Mandy Kardatzke
Alexandria,IN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Good with appoint setting and taking payments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension
Anderson, IN
10.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Helped create a safe environment by following infection control policies.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Explained treatment procedures to patients and their families.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Instructed new employees on proper techniques of performing daily tasks.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Kept instruments and equipment clean and sanitized.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Notified senior staff of patient emergencies to optimize outcomes.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted with patient admissions, discharges and transfers.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Restocked unit frequently with necessary medical supplies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Planned and served meals and snacks to patients according to prescribed diets.
- Collected specimens from patients for laboratory testing purposes.
Technician
Bridges Of Hope
Anderson, IN
09.2022 - 10.2022
- Checked on people
- Made sure they were eating and taking their meds
- Recorded everyday actives
- Reported problems that people were having though out the day
- Made sure they were going to group meetings and our meetings
- Watched over videos and phone calls
- Recorded food intake
- Helped with staying on recover plans
- Cleaned and redid rooms for people
Customer Service
Best Buy
Noblesville, IN
05.2013 - 01.2018
- Attended to customer service issues.
- Provided courteous customer service throughout deliveries.
- Provided friendly and courteous customer service.
- Maintained high levels of customer service satisfaction.
- Resolved customer service issues as needed.
- Provided customer service support to attendees.
- Set times and date for customer appointments.
- Provided excellent customer service when delivering goods.
- Trained new employees on customer service protocols.
- Provided excellent customer service at all times.
- Created reports on customer service performance metrics.
- Resolved escalated customer service issues as needed.
- Provided excellent customer service to guests.
- Provided superior customer service at all times.
- Greeted customers and provided help.
- Checked customers in and out of the store with their goods.
- Provided customers with friendly customer service.
- Provided exceptional customer service at all times.
- Delivered exemplary customer service, prompting positive interactions.
- Provided excellent customer service throughout each call.
- Resolved customer service issues promptly and courteously.
- Provided quality customer service and represented company.
- Delivered prompt, accurate, and excellent customer service.
- Answered incoming calls and provided customer service.
- Provided customer service and resolved customer complaints.
Education
Certified Nurse Aide -
Helping Hoosier
Anderson, IN10-2022
High School Diploma -
Elwood Jr-Sr High School
Elwood, IN06-2008
Skills
- Sterilization techniques
- Patient Education
- Specimen Collection
- Patient Observation
- ADL support
- Mobility Assistance
- Vital signs monitoring
- Information Protection
- Basic nursing care
- Feeding Assistance
- Restocking supplies
- Patient Services
- Clinical Training
- Feeding assistance specialist
- Infection control standards
- Data Collection
- Patient positioning understanding
- Blood Glucose Monitoring
- Blood Glucose Testing
- First Aid Certification
- HIPAA Compliance
- Wound Care
- Biohazard Disposal
- Patient Positioning
- Caregiver Relations
- Care Monitoring
- CPR Certification
- Patient Assessments
- Basic Life Support
- CNA Certification
- Injury Prevention
- Bedsore Prevention
- Electronic Charting
- Supply Restocking
- Patient Care Technician (PCT)
- Certified Nursing Assistant (CNA)
- Calm and level-headed under duress
- General housekeeping ability
- Heartsaver First Aid (First Aid)
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Preparing meals
- Monitoring fluids
- Observation Documentation
- Output Monitoring and Reporting
- Multitasking
- Decision-Making
Certification
- CNA License
- BLS/CPR/AED License
Languages
English
Professional
German
Limited
Latin
Limited
Timeline
Patient Care Technician
Ascension
10.2023 - Current
Technician
Bridges Of Hope
09.2022 - 10.2022
Customer Service
Best Buy
05.2013 - 01.2018
Certified Nurse Aide -
Helping Hoosier
High School Diploma -
Elwood Jr-Sr High School