Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Mandy Karr

Summary

Driven professional with a proven track record at H&R Block, adept in tax code knowledge and client relations, enhancing business opportunities through meticulous documentation and strategic consultative sales. Excelled in multitasking and problem-solving, achieving significant improvements in process optimization and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Tax Professional

H&r Block
11.2023 - Current
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
  • Provided information about available products and services to clients, resulting in increased business opportunities
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Researched complex tax issues utilizing online resources and professional tax software
  • Communicated with clients regarding tax situations, providing guidance on financial decisions
  • Maintained compliance by adhering to current tax laws and regulations
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities

Adoption Coordinator

Hawaiian Island Humane Society
02.2022 - 05.2023
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Cared for over 20 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Conducted adoption events to place shelter and foster animals into permanent homes.
  • Conducted adoption process by providing information about animals to potential adopters.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Transaction Coordinator

Canion Homes
11.2020 - 06.2021
  • Prepared and presented contracts and other legal documents to clients.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.

Administrative Assistant

Kilauea Pest Control
08.2019 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Supervised team member performance to meet client deadlines and requirements.
  • Managed supply inventory and assigned replenishment to team members.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Supervisor

Bath and Body Works, Limited Brands
10.2017 - 03.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Trained and oriented associates to maximize team performance.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Sales Associate

Zales The Diamond Store
03.2017 - 10.2017
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Lebanon High School
Lebanon, OH
05.2004

Skills

  • Mathematical Calculations
  • Tax code knowledge
  • Internal Revenue Service Correspondence
  • Corporate tax preparation
  • Document Preparation
  • Property Research
  • Real Estate Law
  • Product Knowledge
  • Scheduling
  • Report Generation
  • Call Management
  • Paperwork Processing
  • Account updating
  • Information Security
  • Appointment Scheduling
  • Consultative Sales
  • Data Entry
  • Data Collection
  • Complaint resolution
  • Documentation
  • Record preparation
  • Delivery Scheduling
  • Product Sales
  • Key holder experience
  • Lead Generation
  • Process Optimization
  • Recordkeeping strengths
  • Shipping procedures understanding
  • Call Center Operations
  • Microsoft Office Suite
  • Active Listening
  • Microsoft Excel
  • Product and service solutions
  • Document Control
  • Staff Training
  • Sales closing
  • Computer Proficiency
  • Client Relations
  • Building rapport
  • Employee Motivation
  • Store Organization
  • Task Delegation
  • Budgeting and financial management
  • Cash handling oversight
  • Staff Training and Development
  • Sales Development
  • Inventory Control
  • Store operations
  • Customer Service Management
  • Goal Setting and Achievement
  • Inventory Management
  • Performance monitoring
  • Policy Enforcement
  • Strategic selling
  • Dependable and reliable
  • Adaptable
  • Pest management solutions
  • Time tracking
  • File Management
  • Commission calculation
  • Deadline Management
  • Closing procedures
  • Escrow management
  • Client Communication
  • Closing process facilitation
  • Contract Negotiations
  • Contract Preparation
  • Purchase Agreement Writing
  • Attention to Detail
  • Leads Prospecting
  • Closings Coordination
  • MLS Data Entry and Maintenance
  • Multitasking
  • Microsoft Office
  • Purchase contracts
  • Analytical Thinking
  • Client Relationship Management
  • Goal Setting
  • Reliability
  • Basic Math
  • Time Management
  • Analytical Skills
  • Flexible Schedule
  • Professionalism
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Organizational Skills
  • Problem-solving aptitude
  • Team Collaboration
  • Problem-Solving
  • CMA software knowledge
  • Team building
  • Interpersonal Skills
  • Closing support
  • Multitasking Abilities
  • Adaptability
  • Excellent Communication

Software

Adobe

Microsoft

Timeline

Tax Professional

H&r Block
11.2023 - Current

Adoption Coordinator

Hawaiian Island Humane Society
02.2022 - 05.2023

Transaction Coordinator

Canion Homes
11.2020 - 06.2021

Administrative Assistant

Kilauea Pest Control
08.2019 - 06.2021

Supervisor

Bath and Body Works, Limited Brands
10.2017 - 03.2019

Sales Associate

Zales The Diamond Store
03.2017 - 10.2017

High School Diploma -

Lebanon High School

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Mandy Karr