Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Work Preference
Timeline
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Mandy Kendrick

Mandy Kendrick

Macomb,IL

Summary

Dynamic leader with excelling in customer relations and operations management. Expert in driving project success, enhancing client service through strategic relationship building, and leading high-performing teams. Achieved significant increases in customer satisfaction and loyalty by implementing innovative business solutions and fostering a collaborative work environment. Excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

13
13
years of professional experience
1
1
Language

Work History

Owner/CEO

Nexus Virtual Solutions
05.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations of other companies, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Medical Biller and Coder

McDonough District Hospital
01.2011 - 05.2018
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.

Education

Bachelor of Arts - Business Management & English

Southern New Hampshire University
Hooksett, NH
2016

Skills

  • Customer Relations
  • Business Operations and Management
  • Project Management
  • Client Service
  • Operations Management
  • Relationship Building
  • Verbal and written communication
  • Team Oversight
  • Staff hiring
  • Sales management
  • Human Resource Management

Affiliations

  • AAPC

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offWork from home optionPersonal development programsPaid sick leave4-day work weekTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit Sharing

Timeline

Owner/CEO

Nexus Virtual Solutions
05.2012 - Current

Medical Biller and Coder

McDonough District Hospital
01.2011 - 05.2018

Bachelor of Arts - Business Management & English

Southern New Hampshire University

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Mandy Kendrick