MANDY KILPATRICK
Kohler Co
Pine Bluff,AR
7
years of professional experience
To make a planned career progression into a management / supervisory position within FedEx utilizing a diversity of professional leadership, supervisory, customer service, project management, and communication abilities as well as solid organizational skills.
Work History
Supermarket Worker
3 Months- Conducted inventory checks to maintain stock levels and prevent shortages.
- Collaborated with team members to optimize order fulfillment processes.
- Selected and pulled orders accurately based on customer specifications.
- Implemented safety protocols to ensure compliance and reduce workplace accidents.
- Maintained cleanliness and organization of work areas for improved efficiency.
- Assisted in cycle counting and reconciliation of inventory discrepancies.
- Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Handled paperwork associated with each order accurately and promptly, facilitating smooth transactions from start to finish.
- Reduced picking errors by cross-referencing order details with physical items during the pulling process.
- Assisted with physical counts during inventory audits and provided accurate documentation.
- Provided excellent customer service when addressing inquiries regarding order status or product availability.
- Supported efficient use of warehouse space by consolidating items when necessary and organizing items based on priority or frequency of use.
- Collaborated with team members to complete time-sensitive orders, prioritizing tasks to maximize productivity.
- Printed shipping labels and packaged boxes for outgoing shipments.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained cleanliness of work areas by removing debris and organizing supplies.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Transported merchandise pallets to move in warehouse.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed orders precisely for correct items, sizes and quantities.
- Cleared unboxing areas by collecting and disposing of cardboard and plastic debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Operation Manager
2 Years 2 Months- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Supported fast-paced team in safely handling constant package volume throughout building
- Lead and coach a team of Package Handlers
- Led daily employee and planning meetings to communicate operational updates and daily goals to workforce, addressing small and large audiences regularly
- Conducted training sessions for new employees about job duties and performance expectations, covering compliance with FXG policies and various training requirements.
Operation Manager
2 Months- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Supported fast-paced team in safely handling constant package volume throughout the building
- Demonstrated professionalism in leading and coaching a diverse team to enhance team cohesion
- Exhibit professionalism when leading and coaching a diverse team
- Conducted training for new employees on job duties and performance expectations, while maintaining compliance with FXG policies, procedures, and various training requirements including quality assurance, SWAK, hazardous materials, Video Event Data Recorder coaching, and dock safety.
Coordinator
1 Year 5 Months- Conducted research and coordinated routing processes, contacted customers to inform them of issues as needed.
- Assisted management with station operations, overseeing receiving, shipping, stocking, ordering, cycle counts, inventory control, and computer-based inventory tracking.
- Monitor the quality and production of pulling, packing, and shipping of uniform orders; research and re-route lost packages in AWAD and ITQA.
- Monitored quality and production of pulling, packing, and shipping of uniform orders; researched and re-routed lost packages in AWAD and ITQA.
- Performed inspections on trucks and trailers to confirm safety and readiness; reviewed Vehicle Maintenance Log for DOT compliance.
Handler
5 Months- Loaded and offloaded trucks, received packages, and made logistical decisions to sort by zip code and delivery route.
- Promoted productivity and quality standards to enhance team performance.
- Executed the sorting and scanning of freight using 3 character ID codes.
- Provided input to Station Manager on methods to improve operations regarding package handling.
Education
GED
Skills
Safety protocol adherence
Workplace safety
Sanitation standards
Hygiene standards
Product stocking
Order fulfillment
Stock rotation
Inventory counts
Order filling
Shelf organizing
Loading procedures
Attention to detail
Teamwork and collaboration
Customer service
Microsoft Office proficiency
Inventory counts
QUALIFICATIONS
Established a strong record for effective management of tasks and projects throughout my career with FedEx. Recognized for ability to solve problems, take action and get things done and for effective decision-making ability. Have a history of working well under pressure and making an immediate contribution to organizational efficiency and productivity. Understand the importance of organizing tasks, setting priorities, and working steadily to "get things done."
CORE COMPETENCIES
- Offer outstanding communication skills for developing and managing relations with associates and clients and providing quality, professional representation of an organization.
- Have experience: (1) interacting with upper management to determine departmental goals, and (2) conducting group meetings to outline expectations.
- Analyzing processes for operations, locating areas to increase productivity.
- Boosting employee morale and increasing staff's level of skills through training and development.
Timeline
Supermarket Worker
Kohler Co
05.2026 - CurrentRead More
Operation Manager
FEDEX GROUND
08.2023 - 10.2025Read More
Operation Manager
FEDEX GROUND
05.2022 - 07.2022Read More
Coordinator
P & D Coordinator
12.2019 - 05.2021Read More
Handler
Package Handler
07.2019 - 12.2019Read More
Arkansas State University
GED
Read More