Mandy Kline
Fernandina Beach,FL
Summary
Proven leader in hospitality, adept at driving customer satisfaction and loyalty at Roger Browns Restaurant And Sports Bar through effective communication and relationship building. Excelled in event coordination and innovative promotion strategies, significantly enhancing guest experience and sales. Demonstrates a strong blend of analytical and interpersonal skills, with a track record of developing successful team environments.
Overview
24
24
years of professional experience
Work History
Bar Manager
The Cove Tavern - Newport News
08.2014 - 07.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business..
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Manager
Roger Browns Restaurant And Sports Bar
01.2010 - 08.2014
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Bartender
Roger Browns Restaurant And Sports Bar
01.2002 - 01.2010
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Server
Roger Browns Restaurant And Sports Bar
11.2000 - 01.2002
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Spring-Ford Senior High School
Royersford, PASkills
- Communication
- Reliable and Responsible
- Strong multitasking
- Customer Engagement
- Team Leadership
- Customer Service
- Loyal
- Liquor, beer, and wine knowledge
Timeline
Bar Manager
The Cove Tavern - Newport News
08.2014 - 07.2024
Restaurant Manager
Roger Browns Restaurant And Sports Bar
01.2010 - 08.2014
Bartender
Roger Browns Restaurant And Sports Bar
01.2002 - 01.2010
Server
Roger Browns Restaurant And Sports Bar
11.2000 - 01.2002
High School Diploma -
Spring-Ford Senior High School
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