Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Mandy Kneeland

Lowell

Summary

Dedicated Senior Family Services Worker offering 8 years of child welfare, forensic investigation experience. Offering comprehensive background in social services and forensic interviewing, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.

Overview

9
9
years of professional experience

Work History

Senior Family Services Worker

01.2022 - Current
  • I have been supervising up to two investigators and a case aide, as well as carrying a case load
  • Some of my duties include onboarding, ensuring timely closures, SDM tools, acceptance and assignment of cases, timesheet completion, supervision, balancing a case workload and supervising investigators
  • I facilitate a local Child Protection Team regarding investigations and assessments with our local family center and other organizations
  • I am a member of the leadership team within my office, the Multidisciplinary team, CSI team, and high-end staffing
  • I collaborate with Lamoille County Mental Health, local advocacy centers, recovery agencies, University of Vermont Medical Center’s Child Safe team, law enforcement agencies, and schools to name a few
  • Collaboration is a very important part of my position as relationships within organizations helps me with more efficient communication and ultimately, child safety.

Family Services Worker

The Department for Children and Families
01.2016 - 01.2022
  • I am trained as an investigative Family Services Worker
  • I have had extensive training in forensic interviewing and have over eight years of experience interviewing children and adults regarding suspected abuse and neglect
  • I collaborate with multiple law enforcement agencies to conduct investigations and assessments to determine the safety of children due to drug use, domestic violence, physical and sexual abuse as well as neglect
  • I also assess to determine the risk due to allegations of suspected abuse or neglect
  • In my position I collaborate with multiple agencies including mental health professionals, schools, medical professionals, States Attorneys, and advocates to complete these investigations and assessments as thoroughly as possible
  • I am a member of the multidisciplinary team in Lamoille County, and I participate in the High-End Staffing After Hours group within the Department as well as the CSI after hours team
  • I have participated in several trainings regarding child abuse in multiple States, as well as online over the last eight years to broaden my knowledge.

Education

Bachelor of Arts - Psychology

Northern State University (Johnson State College)
01.2016

Associates of Science - Human Service

Community College of Vermont
01.2014

Skills

  • Professional boundaries
  • Child Welfare Laws/Policies
  • Self-care strategies
  • Child Development
  • Family Dynamics
  • Law Enforcement Collaboration
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Excellent Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Community Resources
  • Substance abuse awareness

References

  • Meredith Pelkey, Director of Victim Services, 609-240-6233
  • Aliena Gerhard, Lamoille County States Attorney, 802-745-7658
  • Carl Davis, Senior Probation and Parole Officer III, 802-323-3257
  • Melissa Pena, Director of Capstone Early Head Start Program, 619-623-4146

Training

  • Advanced Practicum in Developmental Trauma & Child Neglect
  • Hope Changes Everything conference/training
  • Understanding and Responding to Crimes Against Children
  • Forensic interviewing
  • Advanced Forensic Interviewing
  • Defending the Interview
  • Impact of Childhood Trauma
  • New York State Children’s Alliance Leadership Conference
  • Annual Crimes Against Children Conference
  • Children’s Cove Champions for Children Conference
  • Investigating Medical Child Abuse
  • 34th International Symposium on Child Abuse
  • Dallas Crimes Against Children Conference
  • Dallas Crimes Against Women Conference

Timeline

Senior Family Services Worker

01.2022 - Current

Family Services Worker

The Department for Children and Families
01.2016 - 01.2022

Bachelor of Arts - Psychology

Northern State University (Johnson State College)

Associates of Science - Human Service

Community College of Vermont

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Mandy Kneeland