Mandy Knuffman
Precision Planting
Danvers,IL
25
years of professional experience
Sr. Infrastructure Operations Manager with a strong background in global IT support, strategic planning, technical project management and managing a cross-functional team. Known for guiding complex infrastructure initiatives, improving system reliability, and strengthening security, compliance, and vendor performance across multiple business locations.
Work History
Sr. Infrastructure Operations Manager
4 Years 10 Months- Facilitated collaboration between departments through clear communication, documentation and personal relationships.
- Managed IT infrastructure, ensuring reliable network, server, and endpoint performance for 10 locations globally.
- Directed day-to-day service desk operations, resolving escalated technical issues and monitored service response time.
- Evaluated hardware and software needs, supporting procurement and standardization decisions between departments/legacy companies.
- Managed large-scale IT projects around company acquisitions and restructuring efforts by ensuring on-time completion with a small IT staff.
- Developed and enforced IT policies to maintain security and compliance with regulatory standards while supporting business objectives.
- Directed cybersecurity efforts/projects to protect Intellectual Property and sensitive data from unauthorized access or theft.
- Managed vendor relationships, negotiating contracts for cost-effective services for the IT, Marketing and R&D organizations.
- Oversaw the successful migration of legacy systems to cloud-based platforms (AWS) for increased flexibility, scalability and redundancy.
- Coordinated user access, account provisioning/deactivating, and permission changes across business applications (Microsoft/Azure/Software systems/etc).
- Guided organizational technology projects and roadmaps.
- Delivered effective integrations of warehouse management system (WMS & ERP) software applications to centrally manage tasks.
Technology Project Manager
4 Years 5 Months- Managed Agile ceremonies, backlog priorities, and sprint tasks for the Metadata team.
- Monitored risks, issues, and action items to ensure project schedules stayed on time.
- Facilitated technical requirements gathering with business/technical partners to align priorities and needs.
- Ensured successful project implementation by closely tracking progress against the project plan and deviating when necessary.
- Fostered team collaboration with regular consistent communication, easy to understand documentation, and clear expectations for each project phase.
- Managed multiple concurrent projects efficiently by prioritizing tasks based on priority, complexity, dependencies, and available resources.
Actuarial Pricing Analyst
16 Years- Help develop rate/factor indications to determine pricing changes by line of business.
- Drafted proposals and rate filings for Commercial, Homeowners and Auto lines of Business.
- Collaborated with actuarial, product, and underwriting teams on rate strategy decisions.
- Developed template spreadsheets used to create new version of pricing manual pages for each line of business.
Education
Bachelor of Science - Organizational Business Management
Skills
Project management
Implementation planning
Project planning
Infrastructure optimization
IT compliance management
Strategic management
Customer relationship management
Customer relationship management
Communication
Timeline
Sr. Infrastructure Operations Manager
Precision Planting
12.2021 - CurrentRead More
Technology Project Manager
State Farm Insurance
06.2017 - 11.2021Read More
Actuarial Pricing Analyst
State Farm Insurance
06.2001 - 06.2017Read More
Lincoln College
Bachelor of Science from Organizational Business Management
Read More