Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandy Kress

San Marcos,CA

Summary

Accomplished Clinical Social Worker, adept in mental health counseling, suicide risk assessment, and substance abuse intervention, significantly improved patient outcomes through innovative case management plans. Skilled in fostering multidisciplinary collaboration and empowering patients, demonstrating exceptional clinical documentation and cultural competency. Achieved a notable reduction in hospital readmissions, underscoring a commitment to quality improvement and patient safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clinical Case Manager

Zeiders Enterprises
08.2023 - Current
  • Enhanced care coordination for patients with complex mental health needs through effective communication and collaboration with multidisciplinary teams.
  • Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
  • Improved patient outcomes by developing and implementing comprehensive case management plans.
  • Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support following a suicide related incident.
  • Provided ongoing risk assessment and crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
  • Contributed to a positive workplace culture through active engagement in team building activities, peer mentorship, and collaborative problem-solving efforts.
  • Maintained detailed records of patient progress, documentation of services and case notes.

Therapist

Path Mental Health
03.2023 - 10.2023
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
  • Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.

Substance Abuse Therapist

Marine Corps Community Services
08.2022 - 02.2023
  • Improved client understanding of the importance of medication compliance in maintaining sobriety and preventing relapse.
  • Contributed to the development of agency policies and procedures related to substance abuse treatment services, ensuring best practices were consistently followed throughout the organization.
  • Evaluated client progress through regular assessments, adjusting treatment approaches as needed for optimal outcomes.
  • Collaborated with multidisciplinary teams to provide holistic care for clients, addressing mental health, physical health, and social needs.
  • Facilitated family involvement in therapy sessions, fostering healthy communication patterns and supporting overall client recovery goals.
  • Assisted clients in developing relapse prevention plans, identifying potential challenges and strategies for maintaining sobriety in various situations.
  • Enhanced client recovery by implementing evidence-based therapy techniques and individualized treatment plans.
  • Educated clients on addiction triggers and coping strategies, empowering them to make informed choices for their recovery journey.
  • Leveraged motivational interviewing techniques to help clients identify personal motivations for change and develop actionable steps toward recovery goals.
  • Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethical standards.
  • Conducted group therapy sessions, facilitating constructive discussions on addiction-related topics among diverse clientele.
  • Developed strong rapport with clients, fostering trust and open communication throughout the therapeutic process.
  • Delivered psychoeducational presentations on substance use disorders within community settings, raising awareness about available resources for individuals seeking help.
  • Conducted thorough intake assessments to determine appropriateness of treatment options and develop individualized care plans.
  • Provided crisis intervention services when necessary to address immediate concerns related to substance abuse or co-occurring mental health issues.
  • Supported aftercare planning for continued recovery after treatment.
  • Facilitated group and individual therapy in outpatient setting.

Therapist

College Community Services
11.2019 - 05.2022
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
  • Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
  • Documented patient information, treatment plans, and patient responses.
  • Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
  • Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
  • Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
  • Promoted self-care practices among colleagues by organizing wellness events such as stress-reduction workshops or yoga classes at the workplace.
  • Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.
  • Leverages excellent oral and written communication skills to interact professionally with staff and clients.
  • Trained in techniques such as EMDR, DBT and Motivational Interviewing to improve outcomes.
  • Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.

Education

Master of Social Work - Social Work

University of Southern California
Los Angeles, CA
08.2019

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
04.2018

No Degree - General Studies

Technical College of The Lowcountry
Beaufort, SC
06.2017

Skills

  • Suicide Risk Assessment
  • Clinical Documentation
  • Clinical assessment
  • Mental health counseling
  • Quality Improvement
  • Individual Therapy
  • Resource Linkage
  • Public Speaking and Presentation
  • Psychoeducation
  • Cultural Competency
  • Discharge Planning
  • Group Therapy

Certification

  • LCSW108425 - Licensed Clinical Social Worker
  • Certified EMDR Therapist
  • 200 Hour Yoga Teacher Training
  • Certified DBT Therapist

Timeline

Clinical Case Manager

Zeiders Enterprises
08.2023 - Current

Therapist

Path Mental Health
03.2023 - 10.2023

Substance Abuse Therapist

Marine Corps Community Services
08.2022 - 02.2023

Therapist

College Community Services
11.2019 - 05.2022

Master of Social Work - Social Work

University of Southern California

Bachelor of Arts - Psychology

Southern New Hampshire University

No Degree - General Studies

Technical College of The Lowcountry
Mandy Kress