Summary
Overview
Work History
Education
Skills
Timeline
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MIRANDA E. LAPLANT

Star Lake,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

CVS Health
04.2022 - 08.2022
  • Answered 60 to 80 customer telephone calls promptly to avoid on-hold wait times
  • Promptly responded to inquiries and requests from prospective customers
  • Updated account information to maintain customer records
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

CASHIER

Lakeside General
06.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Stocked, tagged, and displayed merchandise as required
  • Reconciled cash drawer at beginning and end of each shift, accounting for errors, and resolving discrepancies
  • Lifted up to 50 pounds at once
  • Checked personal identifications during alcohol and tobacco sales.

CUSTOMER SERVICE REPRESENTATIVE

Community Bank N.A
03.2020 - 06.2021
  • Stayed current on banking products, services, and regulations to continue delivering top-notch service and support
  • Addressed customer inquiries, requests, and complaints with courtesy and professionalism
  • Responded proactively and positively to 2 different conversions with other financial institutions
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Investigated and resolved customer inquiries and complaints quickly

CUSTOMER SERVICE REPRESENTATIVE

Alorica
04.2019 - 12.2019
  • Worked with customers to answer questions, resolve disputes, and research discrepancies
  • Verified timely and accurate processing of credit card applications and payments completing 40 to 50 applications per day
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations
  • Researched and resolved customer complaints and disputes related to credit card accounts
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

Bachelor of Arts - Psychology & Legal Studies

Monroe Community College
Rochester, NY
05.2025

Associate of Applied Science - Psychology

Suny Delhi
Delhi NY
05.2015

High School Diploma -

Clifton Fine Central
Star Lake, NY
06.2011

Skills

  • Interpersonal Skills
  • Typing Skills
  • Ability To Communicate Effectively
  • Professional Appearance
  • Ability To Multitask
  • Public Relations
  • Customer Service Skills
  • Writing
  • Attention to Detail
  • Problem-Solving
  • Active Listening

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CVS Health
04.2022 - 08.2022

CASHIER

Lakeside General
06.2021 - 09.2021

CUSTOMER SERVICE REPRESENTATIVE

Community Bank N.A
03.2020 - 06.2021

CUSTOMER SERVICE REPRESENTATIVE

Alorica
04.2019 - 12.2019

Bachelor of Arts - Psychology & Legal Studies

Monroe Community College

Associate of Applied Science - Psychology

Suny Delhi

High School Diploma -

Clifton Fine Central

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MIRANDA E. LAPLANT