Mandy Leary
Yardley,PA
Summary
Dedicated and experienced customer success professional with a passion for enhancing user experiences. Transitioning into a career in UX design, leveraging insights gained from interactions with customers to improve overall user experiences. Skilled in gathering user feedback, analyzing data, conducting usability tests, and collaborating cross-functionally to drive product enhancements. Applying a customer-centric mindset and empathy to create intuitive and impactful designs that delight users and drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Success Specialist
Infotech, Inc.
07.2021 - 02.2024
- Thrived in service-driven team environment, demonstrating strong multitasking abilities while delivering comprehensive product/service information and customer training.
- Fostered sustainable relationships and trust with customer accounts through transparent and interactive communication, providing valuable feedback to Customer Success stakeholders on key accounts.
- Increased efficiency by automating routine tasks with software solutions.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Total Rewards Specialist
Infotech, Inc.
03.2019 - 07.2021
- Administered and influenced development of Infotech's Total Rewards Program, serving over 300 employees, and acting as bridge between providers, vendors, leadership, and employees.
- Ensured compliance with federal, state, and local regulations by staying current on employment laws and updating policies as necessary.
- Developed comprehensive communication materials to educate employees on value of their total rewards package.
- Collaborated with HR and finance departments to ensure alignment of compensation strategies with organizational goals.
HR Coordinator
Concept Companies
09.2017 - 03.2019
- Served as HR and Operations liaison for seven entities and oversaw total rewards needs for over 75 employees while directing recruitment and onboarding efforts.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Managed benefits administration, assisting employees with enrollment and maintaining accurate records for payroll deductions.
Education
Bachelor of Science in Healthcare Administration -
Saint Leo University
Gainesville, FL05.2010
Skills
Design & Software
- Product Design
- Design Systems
- Visual Design
- Responsive Design
- Human-Centered Design
- Customer Relations
- Accessibility UX
- Qualitative Research
- QA Testing
- Information Architecture
- Storyboarding
- User Journeys
- Wireframing
- Prototyping
- Canva
- Figma
Websites
Certification
Google UX Design Professional Certificate, Google on Coursera, 05/2024
Timeline
Technical Success Specialist
Infotech, Inc.
07.2021 - 02.2024
Total Rewards Specialist
Infotech, Inc.
03.2019 - 07.2021
HR Coordinator
Concept Companies
09.2017 - 03.2019
Bachelor of Science in Healthcare Administration -
Saint Leo University
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