Mandy Leidinger

Responsible for the management of the Technical Program Management Office and large scale, cross functional technical implementations

• Effectively managed 3-7 direct reports while maintaining strong program management of high priority, cross functional programs
• Implemented and supported a new Tech PMO project intake process
• Created and maintained team metrics and KPI reporting
• Reported out to and maintained positive relationships with internal leadership team including CTO, CPO and COO
• Prioritization of team resourcing and allocation against company priority and goals

Responsible for the management of large scale, cross functional technical implementations

• Led Oscar’s first ever +O client implementation, leveraging our internal technical tools and operations to power external health care systems, in collaboration with several organizations across the company including Product, Engineering, Data Science, Operations and Marketing
• Successfully managed multiple cross functional programs with limited guidance from ideation to close out
• Influenced and collaborated with stakeholders across several organizations within the company

Responsible for the management of technical projects and programs

• Led the technical implementation of the first ever third party collaborative health offering at the company, spanning across several organizations as well as multiple external partners
• Program managed several internal tech initiatives, becoming a subject matter expert in Oscar’s health care technology
• Proactively highlight and resolve risks, communicating them to leadership as needed

Responsible for the management and execution of software projects across multiple engineering teams

• Implemented and maintained a new agile SDLC process
• Managed and effectively communicated delivery expectations within scrum teams and upper management
• Acted as a liaison between Engineering, Product, Security and Design teams to ensure execution of quality software
• Identified and managed project risks to ensure completion of overall objectives and goals
• Supported and coordinated team members across multiple time zones

Owner of pricing technology systems across stores and .com for all of Macy’s merchandising channels

• Managed multiple projects at different stages with various complexities and timelines
• Defined roadmaps and wrote treatments and requirements for various projects within multiple merchandising systems to support successful implementation based on new merchandising strategies and user requested requirements
• Collaborated with tech leads, UX team and project management throughout each initiative ensuring successful execution to streamline existing processes and system capabilities
• Responsible for communicating product resolutions and benefits to stakeholders and end users
• Identified process and system gaps to support unmet user and business needs and guarantee smooth product implementation

Responsible for leading digital, ecommerce, direct mail and print marketing efforts and implementing various processes

• Managed multiple projects and processes types with various timelines, working creative teams and end goals
• Established a new content management system and process to accommodate email personalization initiatives
• Improved and implemented digital processes to increase proficiency by 15%
• Led the implementation of new processes and process improvements
• Executed new email initiatives to increase sales by 70%

Promoted to oversee multiple client accounts and create marketing and sales leads

• Developed and maintained client relationships with high-tech B2B companies
• Oversaw the management of the execution of lead management program activities of company’s top ten accounts
• Improved contact rate by .25% percent for Lawson Software
• Executed a new messaging campaign leading to an increase of 2 marketing qualified leads per month

Responsible for assisting account managers in creating marketing and sales leads for multiple client accounts

• Managed the day to day execution of lead management program activities to deliver marketing qualified leads
• Developed and executed strategic email campaigns while leveraging various project management initiatives
• Coordinated internal teams to ensure all aspects of projects have been completed accurately and met deadlines
• Worked closely with account managers to develop and maintain client relationships

Responsible for development of various internal marketing efforts

• Developed relationships with other businesses through B2B marketing efforts
• Assisted VP of Marketing with development and implementation of inbound online marketing tactics
• Created and maintained paid search through Google Adwords, Facebook Ads, LinkedIn Ads,and Yahoo!/Bing Ads
• Executed Social media awareness projects (Facebook and LinkedIn)
• SEO development through keywords and advertising

Responsible for event planning support, social media accounts and company blog

• Assisted in research and planning for future events with various vendors
• Wrote and published articles for event planning blog
• Created and maintained Facebook page and Twitter account