Summary
Overview
Work History
Education
Skills
Technical Platform Experience
Timeline
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Mandy Lewis

Mandy Lewis

Guntersville,AL

Summary

Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Passionate about educating and assisting in career and team success.

Overview

10
10
years of professional experience

Work History

Clinical Support Specialist

Dandy
01.2023 - Current
  • Collaborated via phone and chat with doctors to verify capture of care coordination and restorative success.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Inspected equipment remotely for assistance and proper function.
  • Helped clinical staff with in-office procedures while using digital dental technology.
  • Answered doctor inquiries and provided information about digital dental services.
  • Noted physician orders in communication platforms and completed directed actions.

Dental Hygienist

Dr. Evelyn Coln
01.2017 - 12.2022
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
  • Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
  • Maintained accurate medical and dental records by documenting important patient data in Dentrix.
  • Improved and developed knowledge through continuing education courses and seminars.
  • Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Development Associate

Lakelands Limited LLC
09.2013 - 06.2016
  • Designed, planned, organized and directed orientation and training programs for employees or customers.
  • Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
  • Completed projects in alignment with target deadlines and financial objectives.
  • Cultivated relationships with community, business and local civic leaders in order to draw attention to professional bass fishing market and short term rental accommodations.
  • Identified training needs and developed content while evaluating existing programs.
  • Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
  • Obtained, organized and developed training procedure manuals, guides and course materials.
  • Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
  • Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams and necessary finances.
  • Worked with specialists across departments to achieve successful completion of projects on time and within budget.
  • Coordinated events to encourage community involvement and increase awareness of organization's mission.
  • Developed and implemented marketing campaigns targeting donors.

Education

RDH - Dental Hygiene

University of Alabama At Birmingham
Birmingham, AL
05.2000

Skills

  • Direct Patient Care
  • Progress Tracking
  • Physician Support
  • Room Preparation
  • Treatment Plan Implementation
  • Patient Care
  • Electronic Medical Record Software
  • Vitals Monitoring
  • Procedure Support
  • Good Telephone Etiquette
  • Project Planning
  • Self-Directed
  • Performance Metric
  • Customer Needs Assessments
  • Medical Terminology
  • Job Assignments
  • Office Operations
  • Sales Strategies
  • Customer Accounts Management
  • Contract Development and Management
  • Business Planning
  • Project Management
  • Brand Management
  • Sales and Marketing
  • Team Leadership
  • Staff Management
  • Employee Training
  • Schedule Preparation
  • Product Management and Branding
  • Supplier Relations
  • Key Performance Indicators (KPI)
  • Managing Employee Relations
  • Overseeing Employees
  • Account Management and Updating
  • Plan Projects
  • Managing Live Events

Technical Platform Experience

Salesforce I Splashtop I Teamviewer I Kustomer I Zendesk I Palate I Dentrix I MacPractice I Eaglesoft I Chairside I Guru I Carestack I 3Shape I Trios I Slack I Dialpad

Timeline

Clinical Support Specialist

Dandy
01.2023 - Current

Dental Hygienist

Dr. Evelyn Coln
01.2017 - 12.2022

Development Associate

Lakelands Limited LLC
09.2013 - 06.2016

RDH - Dental Hygiene

University of Alabama At Birmingham

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Mandy Lewis