Mandy Lister
Cranberry Twp,PA
Summary
Dynamic and experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Willing to be hands on and tactical while also keeping the strategic goals in mind.
Overview
27
27
years of professional experience
Work History
CAO
Gray Matter Systems, LLC
01.2023 - Current
- Facilitator and participating member of Leadership team
- Responsibilities include setting strategic goals for company on quarterly and yearly basis and developing cascading messaging for organization
- Responsible for system management including Salesforce, Certinia and IT systems including phone, email, and computers
- Additionally, responsible for acquisitions of newly purchased companies into internal systems to allow for better comparisons including payroll, 401(k), Salesforce, Certinia, and phone systems
- Lead Operations team in contract management including status as well as tracking expiration dates as needed for renewals\
- Work closely with Project Management Office by developing policies and process for projects from kickoff to completion as well as estimating process with sales, training, and services team
Also, oversee project administration for time and material, fixed bid, and training projects - Responsible for Professional Services invoicing and forecasting, ensuring that monthly goals and projections are met
- Collaborate with leaders in all other departments to develop processes, define best practices for employee management, and problem solve issues encountered in their day to day roles
- Work closely with the CFO and CRO (Chief Revenue Officer) regarding annual, quarterly, and monthly budgets, including forecasting, SG&A spend, and reviewing EBITDA goals on a monthly basis
- Participate in weekly staff 'all hands' meeting to deliver important news regarding Operations and HR
- Partner with Marketing team to develop and execute user groups and other large external events
- Responsible for internal event planning including continuous education, recognition, and team building
- Review subcontract agreements, non-disclosure agreements, and vendor agreements, and negotiate contract details before endorsing document on behalf of organization
- Lead Human Resources team and oversee completion of payroll, onboarding, recruiting, performance management, and benefit management in using player/coach dual role
- Recruit new employees by developing job ads, reviewing LinkedIn to find potential fits, attending events, interviewing, and delivering and reviewing sales assessments and Performance Index assessments
- Responsible for compliance in several HR areas including workers compensation, 5500 reporting, and exempt vs
Non-exempt qualifications - Lead in designing safety program including manuals, employee training, safety site compliance (Avetta, ISN), and weekly tool box talks
- Prepared information on Operations, Professional Services, and Human Resources functions for Gray Matter Board of Directors meetings and present material to BOD as requested
- Reports directly to CEO
COO
Gray Matter Systems, LLC
01.2018 - 12.2022
Director, HR and Operations
Gray Matter Systems, LLC
10.2011 - 12.2017
Project Engineer
Dynamic Building Corporation
01.2006 - 06.2011
- Assistant Project Manager in multiple aspects to facilitate success of projects from conception to completion
- Worked with PM and estimating department to create final budgets by division for all awarded projects that exceed several million dollars
- Aided in gathering information for contracts and purchase orders per project to ensure that scope was well defined and complete
- Collaborated with subcontractors and architects to complete submittals required per specifications and tracked via logs from submission to approval
- Attended weekly job meetings and updated meeting minutes and project schedules for use by DBC, owners, and subcontractors
- Assisted in completion of monthly billings from itemized invoices, AIA forms, to cost plus billings
- Completed RFIs (Requests for Information) and RFCOs (Request for Change Order) submitted to owner and architect and followed up on answers and approvals to keep project running on schedule
- Gathered documentation upon substantial completion to create Operation and Maintenance manuals as required by project specifications
- Further gathered material for attic stock for owner use as needed
Operations Coordinator
Snavely Excavating Company
04.2004 - 09.2005
- Assisted excavating department by completing takeoffs for underground utilities including storm, sanitary, and waterlines as well as depth of pipe for estimates
- Responsible for creating Purchase Orders per project and receiving invoices against them to prevent overbillings
- Set up AIA billings for month and reviewed daily timesheets and logs for potential change orders
- Listed all associated costs for change order on form including labor hours, equipment hours, and material
- Organized all heavy haul permits required for moving large excavating equipment from site to site in compliance with the State of Ohio
- Organized all building permits per county, city, and town to ensure that company was approved to do work within the city/county limits
- Attended pre-bid meetings and bid openings and reported back results via spreadsheets to main office and estimating department
- Designed Operation & Maintenance Manuals as required per specifications at conclusion of project for customer use
Human Resources Manager / EEO Coordinator
Canova Electrical Contracting, Inc.
11.1999 - 04.2004
- Responsible for hiring and termination of all field personnel and employee recruitment through trade schools, Internet, and newspaper ads
- Ensured company compliance regarding HIPAA, employment laws, affirmative action, and other issues while also ensuring employee compliance in company policies
- Functioned as main contact for all benefits related issues including long-term disability, short-term disability, 401K, life, health and other supplemental insurance
Project Manager / Purchasing Agent
Canova Electrical Contracting, Inc.
06.1999 - 04.2004
- Tracked material, labor, and productivity for duration of large residential and commercial projects
- Attended weekly on-site job meetings to serve as the main contact for the general contractor, as well as other trades
- Prepared submittals, requests for information, change orders, and close out documents
- Prepared daily work schedule for more than 70 employees
- Purchase all material for projects, prefabrication shop and the office
Receptionist/Assistant to Project Managers
Canova Electrical Contracting, Inc.
07.1997 - 06.1999
- Answered phones, opened mail, ordered and organized office supplies and deliveries
- Created excel sheets as directed to track projects in material costs and labor hours
- Typed up RFIs, Change Orders, and Meeting Minutes, and organized all project files
- Answered general company email box and printed and delivered to appropriate parties
- Also, as email became more commonplace, assisted in the installation of an exchange email system
- Worked with timecards for project entry
- Light IT work as needed for networking including printers, file sharing, and server set up
Education
MBA - Business Administration
The Pennsylvania State University
Erie05.2015
Bachelor of Science - Business, Management/Marketing Option
The Pennsylvania State University
New Kensington, PA05.2003
Skills
- Microsoft Office Suite
- Microsoft Projects
- SmartSheet
- ForeFront Accounting System
- Salesforce
- Certinia
- Netsuite
- Openair
- Paychex Payroll System
- Payworks Payroll System
- ADP Payroll System
- Paycor Payroll System
- Familiarity with Tableau
Professionalmemberships
- Vistage Member, Key Group, Pittsburgh, PA, 2017-2020
- Beta Gamma Sigma Honor Society, 2015-Present
Timeline
CAO
Gray Matter Systems, LLC
01.2023 - Current
COO
Gray Matter Systems, LLC
01.2018 - 12.2022
Director, HR and Operations
Gray Matter Systems, LLC
10.2011 - 12.2017
Project Engineer
Dynamic Building Corporation
01.2006 - 06.2011
Operations Coordinator
Snavely Excavating Company
04.2004 - 09.2005
Human Resources Manager / EEO Coordinator
Canova Electrical Contracting, Inc.
11.1999 - 04.2004
Project Manager / Purchasing Agent
Canova Electrical Contracting, Inc.
06.1999 - 04.2004
Receptionist/Assistant to Project Managers
Canova Electrical Contracting, Inc.
07.1997 - 06.1999
MBA - Business Administration
The Pennsylvania State University
Bachelor of Science - Business, Management/Marketing Option
The Pennsylvania State University
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