Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Mandy Loader
80 East Street ,CT
Summary
Overview
19
years of professional experience
Work History
DSW Shoe Warehouse
Assistant Manager
03.2015 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
TeamOps
Security Officer
08.2010 - 04.2021
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Ocean State Job Lot
Operations Supervisor
07.2009 - 11.2014
Job overview
- Compiled training materials for new employees and tracked skill development.
- Trained new employees on proper cash routines, procedures, and requirements.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
Grafton Suburban Credit Union
Head Bank Teller /Key Holder Leader
12.2004 - 01.2009
Job overview
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Oversaw team of 4 employees.
- Processed cash, credit, debit, and check payments.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Millbury Junior/Senior High SchoolMillbury, MA
High School Diploma
06.1999
University Overview
Skills
- Customer Relationship Management
- Sales Activities
- Training and Development
- Team Motivation
- Sales Reporting
- Staff Management
- Customer Service
- Time Management
- Greet Guests
- Assist Customers
- Shrinkage Prevention
- Operational Efficiency and Safety
Timeline
Assistant Manager
DSW Shoe Warehouse
03.2015 - Current
Security Officer
TeamOps
08.2010 - 04.2021
Operations Supervisor
Ocean State Job Lot
07.2009 - 11.2014
Head Bank Teller /Key Holder Leader
Grafton Suburban Credit Union
12.2004 - 01.2009
Millbury Junior/Senior High School
High School Diploma