Mandy Macias

Houston,TX

Summary

Certified Pharmacy Technician (CPhT) with outpatient hospital and specialty pharmacy experience, including high-volume prescription processing, patient communication, medication distribution, and shipping quality resolution. Experienced in working in fast-paced environments. Strong knowledge of HIPAA compliance, medication safety, and interdisciplinary communication. Currently pursuing IV Sterile Compounding career with the goal of expanding clinical and sterile preparation skills within a hospital setting.

Overview

years of professional experience

Certification

Work History

CPhT – Call Representative / Shipping Resolution

Revive Rx

10.2023 - Current

Transitioned from patient call representative to Shipping Resolution Specialist based on performance and problem-solving skills
Resolve complex shipping issues, delivery delays, temperature excursions, and medication quality concerns
Investigate and coordinate replacements for compromised or lost medications
Communicate with patients, prescribers, carriers, and internal departments to ensure timely resolution
Handle high-volume inbound/outbound calls and email cases daily
Accurately document all patient interactions and resolutions in pharmacy management systems
Ensure compliance with HIPAA regulations and pharmacy safety standards
Prioritize urgent medication issues to prevent therapy interruption

Receptionist

ELLEE Laser & Aesthetics

03.2023 - 10.2023

Managed multi-line phone system and scheduled appointments
Updated and maintained confidential client records
Responded to client inquiries professionally and efficiently
Maintained organized workflow in a fast-paced setting

Pharmacy Technician – Floater

Harris Health System - Ben Taub General Hospital

04.2021 - 03.2023

Floated between multiple outpatient clinics across Houston, adapting quickly to different workflows and patient populations
Permanently transitioned to Ben Taub Hospital pharmacy based on performance and reliability
Filled high-volume prescriptions for emergency room patients, admitted patients, and discharge prescriptions
Delivered medications directly to patients and nursing staff to ensure continuity of care
Assisted pharmacists with medication preparation, labeling, and verification processes
Communicated with prescribers to clarify dosages, refill authorizations, and patient-specific concerns
Maintained accuracy while working in a fast-paced hospital environment

Education

Lone Star College

Houston, TX

02.2026

San Jacinto College

Pasadena, TX

06.2020

Skills

Sterile IV Compounding

High-Volume Prescription Processing

Hospital & Emergency Department Workflow

Shipping & Medication Quality Resolution

HIPAA Compliance

Patient & Provider Communication

Insurance Processing

Documentation & Data Entry Accuracy

Multitasking in Fast-Paced Environments