Mandy Martin
Fort Worth,TX
Summary
Accomplished Office Manager & Operations Leader with 15+ years of experience overseeing administrative functions, financial management, and client services in dynamic, multi-departmental environments. Proven ability to optimize workflows, implement process improvements, and align daily operations with organizational goals. Expert in financial administration, including A/R, A/P, reconciliations, invoicing, and reporting, with advanced proficiency in QuickBooks Online. Highly skilled in leveraging Microsoft Office Suite (Windows & Mac) and database systems to streamline reporting and high-volume data management. Recognized for strong leadership and communication skills, with success in supervising and developing staff, fostering collaboration, and building long-term client relationships. Adept at identifying inefficiencies, standardizing procedures, and implementing solutions that improve accuracy, enhance productivity, and drive customer satisfaction.
Overview
12
12
years of professional experience
Work History
Office Manager
RapidFire dba SDS Security Inc.
Fort Worth, TX
09.2023 - Current
- Direct daily office operations, including payroll administration, technician scheduling, customer invoicing, and compliance with established procedures and policies
- Manage accounts receivable and payable, perform account reconciliations, and prepare financial statements and reports to support strategic decision-making
- Manage office budgets, process invoices, and ensure compliance with financial, health, and safety regulations
- Oversee technician dispatching, delegate tasks, supervise junior staff, and provide cross-functional administrative support to ensure seamless operations
- Resolve client inquiries with professionalism, ensuring a high level of customer satisfaction and long-term relationship building
- Assist in the onboarding and training of staff and clients, ensuring effective adoption of company systems and processes
- Track and manage inventory, order office supplies and equipment, and negotiate/maintain vendor contracts
- Organize and coordinate staff and client meetings, appointments, and events with accuracy and efficiency
- Supervise the upkeep of office facilities and equipment, ensuring a safe, efficient, and compliant work environment
- Serve as a primary point of contact for staff, clients, and external partners; handle correspondence and resolve concerns with professionalism
Operations Manager
EVP Information Services, Inc.
Fort Worth, TX
07.2013 - 08.2023
- Directed daily operations for a multi-service company, overseeing financial management, dispatch coordination, and HR functions to ensure organizational efficiency.
- Managed all billing, invoicing, and collections through QuickBooks Online, streamlining processes and improving payment turnaround times by 25%.
- Recruited, onboarded, and developed client relationships, consistently acquiring 20+ new clients per month and strengthening long-term retention.
- Implemented operational enhancements that reduced scheduling conflicts and improved technician productivity, contributing to measurable gains in service delivery.
- Designed and delivered client training on telecommunications systems, driving higher user adoption, satisfaction, and overall customer success.
Education
High School Diploma -
Skills
- Strategic Planning & Execution
- Payroll administration
- Financial reporting
- Vendor management
- Technician scheduling
- Customer relationship management
- Financial & Resource Management
- Leadership & Team Development
- Client & Vendor Relations
- Supply Chain & Logistics
- Quality Assurance & Compliance
- Technology Proficiency
Timeline
Office Manager
RapidFire dba SDS Security Inc.
09.2023 - Current
Operations Manager
EVP Information Services, Inc.
07.2013 - 08.2023
High School Diploma -
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