Mandy Matthews
Comer,GA
Summary
Proven Manager at Piney Grove Kennels, adept in CRM and marketing, significantly enhanced customer satisfaction and online presence. Leveraged strong time management and communication skills to exceed project deadlines, boosting sales through strategic promotional efforts. Maintained high confidentiality standards as a Freelance Transcriptionist, showcasing adaptability and attention to detail.
Overview
21
21
years of professional experience
Work History
Caregiving
09.2017 - Current
Became the primary caregiver for my final child, who is now in school.
Manager
Piney Grove Kennels
01.2006 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased web traffic by implementing effective SEO strategies and keyword research.
Transcriptionist
Freelance Transcription
04.2003 - 02.2008
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the industry, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
Education
No Degree - Undergraduate Study
- Dean's List [Spring and Fall 2007]
- Hope Scholarship Recipient
Bachelor of Science - Information Technology
05.2026
Skills
- Verbal and written communication
- Time Management
- Customer Relationship Management (CRM)
- Marketing
Affiliations
- Emmanuel College
- Georgia Southern University
Work Preference
Work Type
Contract WorkPart TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiving -
09.2017 - Current
Manager - Piney Grove Kennels
01.2006 - 09.2017
Transcriptionist - Freelance Transcription
04.2003 - 02.2008
Emmanuel College - No Degree, Undergraduate Study
Georgia Southern University - Bachelor of Science, Information Technology