Mandy McAlister
Loveland,OH
Summary
Diligent Fixed Route Transit Scheduler with a strong work ethic and proven organizational skills. Proficient in scheduling methodologies and adept at ensuring compliance with regulatory standards and documentation requirements. Possesses a track record of efficiently managing transit schedules while prioritizing accuracy and adherence to deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduler
SORTA
05.2022 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction by diligently coordinating schedules to meet all deliverables within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, monitoring progress, and adjusting schedules as necessary.
- Collaborated closely with both the Operations team and union members to gain comprehensive insights into the diverse needs of our workforce and the public. Through this collaborative effort, successfully identified key areas for improvement and implemented strategies to enhance efficiency and service quality.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Contributed to cost savings initiatives by identifying areas for resource optimization in the scheduling process.
- Represent the organization by attending and presenting at industry-related conferences and conventions.
Operations Planner
SORTA
07.2017 - 05.2022
- Maintain comprehensive records of bus stops, including new requests, eliminations, and relocations.
- Manage and update bus stop databases to ensure accuracy and efficiency in service planning.
- Conduct field observations to assess current and future bus stop locations, optimizing service accessibility.
- Coordinate bus stop changes with relevant municipalities to streamline transit operations.
- Compile and analyze daily Xtra Service metrics, including miles, hours, and vehicle usage for performance evaluation.
- Collaborate with internal and external stakeholders to negotiate and deliver Xtra service enhancements.
- Manage tasks, software, and data related to destination signs and programming to ensure accurate information for passengers.
- Proactively monitor and address customer service reports, collaborating with internal departments to implement effective solutions.
Education
High School Diploma -
Hughes Stem High School
Cincinnati, OHSkills
- Proficient in Microsoft Office Suite
- Expertise in transit-specific software: Vontas, Trapeze, Block Buster, Transit Master, and COM
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
- Detail-oriented with a focus on accuracy and efficiency
- Ability to adapt quickly to changing priorities and deadlines
- 26 years of experience in the transit industry
- Extensive knowledge of Metro's services, service areas, Paratransit, and familiarity with ADA guidelines
Certification
- Frontline Employee to Frontline Supervisor
- Project Management for Transit Professionals
Timeline
Scheduler
SORTA
05.2022 - Current
Operations Planner
SORTA
07.2017 - 05.2022
High School Diploma -
Hughes Stem High School