Mandy McDonald
Carleton
Summary
Dynamic Community Manager with over nine years of experience in fostering positive tenant relationships and managing property operations. Skilled in conflict resolution and community outreach, committed to creating harmonious living environments and ensuring tenant satisfaction. Results-driven Community Manager with expertise in conflict resolution, tenant relations, and lease management. Proven ability to enhance tenant satisfaction through effective communication and property inspections. Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.
Overview
16
16
years of professional experience
Work History
Community Manager
Flat Rock Village
Carleton
08.2016 - Current
- Assisted in conflict resolution between residents, promoting a harmonious living environment.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Shelter Director
The Salvation Army
Monroe
06.2010 - 01.2015
- Coordinated intake procedures and assessed needs of new clients effectively.
- Supervised staff and volunteers, providing training and guidance in service delivery.
- Developed community partnerships to enhance resource availability for clients.
- Implemented policies to maintain compliance with safety and regulatory standards.
- Facilitated support groups, promoting mental wellness among shelter residents.
- Organized outreach programs to raise awareness of shelter services in the community.
- Maintained accurate records of client interactions and services provided efficiently.
- Performed administrative duties such as scheduling appointments or filing paperwork.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
- Managed the intake process for new residents including conducting interviews, verifying eligibility criteria, and assigning beds accordingly.
Education
Associate in Buisness - Buisness
Monroe Community College
Monroe, MI05-2002
Skills
- Conflict resolution
- Rent collection
- Property inspections
- Lease management
- Tenant relations
- Community outreach
References
References available upon request.
Timeline
Community Manager
Flat Rock Village
08.2016 - Current
Shelter Director
The Salvation Army
06.2010 - 01.2015
Associate in Buisness - Buisness
Monroe Community College