Mandy McDuffie

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts and styling.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Used exceptional communication to connect with customers, assess needs and present solutions.
• Verified accuracy of customer account information and updated when necessary.
• Responded to customer inquiries via phone, email, and web-based platforms.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Directed customers to appropriate departments for additional support.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.
• Coordinated timely responses to online customer communication and researched complex issues.
• Requested escalation for unresolved issues.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Responded to customer requests for products, services and company information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.

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• Sought ways to improve processes and services provided.
• Investigated and resolved accounting, service and delivery concerns.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Communicated professionally with colleagues, freelancers and clients.
• Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Conducted consultations to understand the client’s desired outcome and assessed skin type and face structure.
• Professionally applied makeup to a few clients per month for outings, proms, weddings, funerals and other special occasions and events.
• Kept up-to-date with industry standards, trends and techniques.
• Maintained work area in a clean and neat fashion to stay productive.
• Processed guest credit card information for salon services.
• Directed telephone calls to appropriate departmental personnel.
• Worked with clients of all types to increase profile and status through effective styling.
• Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
• Restocked linen and laundry in all areas of the spa.
• Handled guest complaints calmly and professionally.
• Offered appointment information updates to guests in a polite and courteous manner.
• Entered client information into the databases quickly and with minimal errors.

• Assisted disabled clients in any way necessary to facilitate independence and well-being.
• Transported individuals to medical appointments and other errands.
• Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care. 
• Administered medication as directed by physician.
• Changed bed linens and ensured resident comfort.
• Assisted residents in preparing for activity and social programs.
• Built strong relationships with clients to deliver emotional support and companionship.
• Supervised daily activities and provided assistance when needed.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Maintained a clean, safe and well-organized patient environment.
• Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
• Provided on-call care at all times of day and night.
• Assisted patients with bathing, dressing, hygiene and grooming.
• Developed and implemented nursing care plans.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
• Responsible for primary care, case management, and medication management.
• Assisted residents with bathing, dressing, feeding, lifting and transferring.
• Certified that equipment and supplies were properly maintained for quality patient care and safety.

• Interviewed job candidates and made staffing decisions.
• Scheduled and led weekly store meetings for all employees.
• Managed vendor selection and relations to guarantee best-pricing and on-time deliveries.
• Generated repeat business through exceptional customer service.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to the district manager regarding all store and staff issues.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Planned budgets and authorized payments and merchandise returns.
• Responded to customer concerns with friendly and knowledgeable service.
• Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
• Kept grocery shelves and backroom clean and organized.
• Maintained proper product level and inventory control of grocery shelves and backroom to foster proper ordering and rotation.
• Engaged and interacted with customers to create a positive shopping experience.
• Created work schedules according to sales volume and number of employees.
• Oversaw employee scheduling and payroll processing to guide operations.
• Hired, trained and evaluated personnel in sales and marketing.
• Counted cash drawers and made bank deposits.
• Completed profit and loss performance reports.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
   

• Organized all new hire, security and temporary paperwork.
• Maintained a clean reception area, including lounge and associated areas.
• Increased customer service success rates by quickly resolving issues.
   
• Helped distribute employee notices and mail around the office.
• Managed multi-line telephone system and greeted claimants during office visits.
• Oversaw the automated tracking and documentation of data, client correspondence and office operations.
   
• Obtained signatures for financial documents and internal and external invoices.
• Worked with upper management to complete complex projects on tight budgets within specific timelines.
   
• Managed office supplies, vendors, organization and upkeep.