Summary
Overview
Work History
Education
Skills
Timeline
Mandy McLin

Mandy McLin

Dayton,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Delivery Associate

Non-Stop Logistics And Package Pros Inc.
06.2020 - 09.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Worked overtime shifts during peak periods to meet coverage needs, while helping others complete routes to meet 80% mark.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Used GPS system to plan travel routes.
  • Minimized company liability and risks to loads by obeying traffic laws.

Assistant General Manager

Hot Head Burritos
02.2018 - 06.2020
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw computer database and physical filing systems.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.

Certified Trainer & Coach

Skyline Chili
07.2015 - 01.2017
  • Planned and implemented courses of instruction accounting for individual strengths and final objectives.
  • Adhered to class plan and deadline-oriented training schedule.
  • Documented attendance, participation and progress.
  • Maintained organization of documents, materials and equipment.
  • Quickly adapted training plans whether it was hands-on or me explaining to new employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Recruited and trained 8 new members of guest service team.

Education

Associate of Applied Science - Criminal Justice

Indiana Wesleyan University, Marion, IN
04.2025
  • 3.8 GPA
  • Professional Development: Human Connections and Communications

GED -

Ohio GED , Columbus, OH
08.2018

Skills

  • Heavy Hauling
  • Time Management
  • Route Logs
  • Route Management
  • Customer Needs Assessments
  • Staff Management
  • Customer Relationship Management
  • Local Routes Understanding
  • Billing Statements
  • Knowledge of State Roads and Highways
  • Map Reading Skills
  • Team Leadership

Timeline

Delivery Associate - Non-Stop Logistics And Package Pros Inc.
06.2020 - 09.2022
Assistant General Manager - Hot Head Burritos
02.2018 - 06.2020
Certified Trainer & Coach - Skyline Chili
07.2015 - 01.2017
Indiana Wesleyan University - Associate of Applied Science, Criminal Justice
Ohio GED - GED,

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Mandy McLin