MANDY MCMICHAEL
Keller,TX
Summary
To obtain a marketing position where I can integrate my relationship building skills and creative mindset in order to develop and expand existing customer sales, brand and product marketing plans.
Overview
23
23
years of professional experience
Work History
Physician Liaison
Premier Rehab Physical Therapy
Keller, TX
07.2020 - Current
- Call on providers who refer patients for physical therapy.
- Meet monthly New Patient Goals by developing relationships with providers and staff in my territory.
- Utilize Sales Force to ensure success when planning my route/territory for the week.
- Turn in monthly expense report and bi weekly mileage report through Concur.
- Attend health fairs, community events, seminars, conferences, and other networking opportunities to build relationships with providers, referral coordinators, and office staff.
- Develop and maintain relationships with physicians, and other healthcare professionals to promote our company's physical therapy services.
- Identify new referral sources, develop marketing materials, and coordinate outreach activities.
- Coordinate lunches with providers and staff in order to introduce them to our clinic directors, allow them to ask questions regarding our services, and referral process.
Certified Personal Trainer
The Keller Pointe
Keller, TX
10.2009 - 10.2021
- Assess/train clients to reach their personal health and fitness goals.
- Instruct group exercise classes that consist of 10-40 people.
- Interact with clients in an office setting or train them on the gym floor.
- Responsible for motivating clients by setting goals and providing feedback and accountability to them.
- Educated clients about the benefits of regular exercise and proper nutrition habits.
- Performed body composition analysis using skinfold calipers.
Project Manager, Training
Edge Consulting Firm
Keller, TX
03.2018 - 03.2020
- Trained customer service representatives for two large equipment companies.
- Built relationships with the customer service representatives.
- Monitored their performance on a weekly basis so that I could develop a plan for them to be successful in their position.
- Scheduled coaching calls with the customer service representatives monthly.
- Developed grading spreadsheets that monitored their performance growth, which determined their monthly commission.
Retirement Benefits Coordinator
Southwest Airlines Headquarters
Dallas, TX
10.2003 - 10.2007
- Responsible for managing Southwest Airlines Employee's Retirement Benefit Programs, consisting of millions of dollars.
- Responsible for processing retirement plan rollovers from our employee's previous employer to their SWA Retirement Plan.
- Responsible for processing hardship withdrawals for our employees from their retirement plan.
- Responsible for facilitating the new hire orientation for our Pilots, educating them on our Pilot retirement plans.
Benefits Coordinator/Human Resources
Southwest Airlines Headquarters
Dallas, TX
08.2001 - 10.2003
- Providing customer service regarding their medical and retirement benefits.
- Responsible for facilitating new hire orientation consisting of 20 people to 300 people, educating them on their medical and retirement benefits.
- Responsible for administering our annual open enrollment process that allows employees to make changes to their medical benefits.
Education
BBA - Marketing
Stephen F. Austin State University
Nacogdoches, United States4 2001
Timeline
Physician Liaison
Premier Rehab Physical Therapy
07.2020 - Current
Project Manager, Training
Edge Consulting Firm
03.2018 - 03.2020
Certified Personal Trainer
The Keller Pointe
10.2009 - 10.2021
Retirement Benefits Coordinator
Southwest Airlines Headquarters
10.2003 - 10.2007
Benefits Coordinator/Human Resources
Southwest Airlines Headquarters
08.2001 - 10.2003
BBA - Marketing
Stephen F. Austin State University
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