Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Mandy Mobley

Fort Worth,Texas

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

27
27
years of professional experience

Work History

Customer Care Coordinator

Aids Outreach Center
01.2023 - 07.2023
  • Managed front office by answering incoming calls, checking-in, checking-out patients, as well as collecting and posting payments
  • Schedule and confirm appointments
  • Verify patient information and eligibility of oral health services including Provide Enterprise, Certification/re-certification of Ryan White, medical labs, and HIPAA/forms
  • Enter data into the dental software and Provide Enterprise
  • Settled end of the day deposits and credit card processing
  • Communicated with customers to assess and address individual needs, providing timely and quality support via multiple systems.
  • Communicated with clients regarding account services, statements, and balances.

Caregiver

Private Family
01.2009 - 01.2023
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Provided compassionate and patient-focused care to cultivate well-being.

Recruitment Manager, Retail Services

RadioShack Corporation
01.2004 - 01.2009
  • Managed and maintained online sites for the field, including recruitment, background checks, and pre-hiring surveys
  • Trained Regional Directors, District Managers, and Store Managers on web site systems
  • Sourced and screened potential candidates on the District Manager, Manager and Sales Associate levels
  • Responsible for print/web ads along with setting up job fairs for the field
  • Created flyers (job fair and now hiring)
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Assisted in creating the field recruitment brochure
  • Was as a liaison between Human Resources and the Retail Services Field team.

Front Office Manager Administrator/Admissions

Fort Worth Can! Academy
01.2003 - 01.2004
  • Supported Principal and Vice Principal
  • Maintained supplies and inventory
  • Managed main office
  • Typeset, created and edited documents/flyers
  • Interviewed potential students and prospects
  • Interacted with students and parents on a daily basis
  • Coordinated the registration process of new and returning students
  • Inputted confidential students records in the data system
  • Organized the new student orientations.

Program Assistant New Frontiers Program

Catholic Charities
01.2002 - 01.2003
  • Tracked clients using a database
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Responded to client needs and made resourceful referrals
  • Counseled with clients to become self-sufficient
  • Created and updated records and files to maintain document compliance.

Facilities Manager

TCUglobalcenter
01.2000 - 01.2002
  • Arranged, coordinated meetings/conferences/special events
  • Marketed and promoted facility functions and endeavors
  • Maintained and monitored calendar/meeting schedules
  • Provided logistical support to clients and followed up
  • Supervised clerical staff and student workers.
  • Responded to building emergencies and managed repairs.
  • Investigated problems and determined appropriate remedies.

North Branch Office Manager

FW Chamber Commerce
01.2000 - 01.2002
  • Managed the daily office operations
  • Managed the monthly Job Links program including creating packets
  • Sourced hosting locations to presenting Job Providers
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Completed bi-weekly payroll for multiple employees.

Floral Sales Manager

Winn Dixie Corporation
01.1997 - 01.1999
  • Ordered/tracked merchandise and inventory
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Created and marketed seasonal displays for the department.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Education

Business Careers Program - Business

Tarrant County College
Fort Worth, Texas
01.2001

Skills

  • Training and Mentoring
  • Billing Coordination
  • Account Updates
  • Customer Relationship Management
  • Proficient in Microsoft
  • Excellent Multi-Tasking Ability
  • Administrative Support
  • Office Management
  • Data Entry
  • Organizational Skills
  • Clear Oral/Written Communication

Volunteer Experience

  • Fort Worth Can Academy, Fort Worth, Texas, 2003, 2004, Cheerleading coach for 9th - 12th grade, Motivated and encourages students with school spirit, Increased self-esteem and guidance for young teens, Organized try-outs, Emphasized team leadership skills
  • Habitat for Humanity, Fort Worth, Texas, 2000, 2010, Participate in building and repairing homes, Recruited volunteers, Presented inspirational speech to community leaders about my personal experience
  • Fort Worth Housing Authority, Fort Worth, Texas, 1996, 2000, Presented speech to graduation class, Visited classes and interacted with students, Managed filing system, Assisted clients, Worked on client escrow accounts
  • Texas Christian University, Fort Worth, Texas, 2000, Trio Program Office Assistant, Responsible for receptionist duties, Prepared and completed mail-outs, Internet research for travel
  • Advocacy (HIV), Fort Worth, Texas, 2015, 2019, Was an active member on different HIV community programs, Spoke to Tarleton State University, Participated in a Q&A, Educated several audiences of the community as well on an individual basis

References

Available upon request

Timeline

Customer Care Coordinator

Aids Outreach Center
01.2023 - 07.2023

Caregiver

Private Family
01.2009 - 01.2023

Recruitment Manager, Retail Services

RadioShack Corporation
01.2004 - 01.2009

Front Office Manager Administrator/Admissions

Fort Worth Can! Academy
01.2003 - 01.2004

Program Assistant New Frontiers Program

Catholic Charities
01.2002 - 01.2003

Facilities Manager

TCUglobalcenter
01.2000 - 01.2002

North Branch Office Manager

FW Chamber Commerce
01.2000 - 01.2002

Floral Sales Manager

Winn Dixie Corporation
01.1997 - 01.1999

Business Careers Program - Business

Tarrant County College

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Mandy Mobley