Mandy Morrison-Allen
Administrative Manager
Hardwick,MA
Summary
Hardworking and passionate Administrative Manager with a background in non-profit, healthcare and independent living. Excellent problem-solving and analytical abilities, keeps meticulous records and identifies and troubleshoot problems. Creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Manager
Center For Living & Working
01.2015 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Assigned tasks and directed administrative team
- Worked closely with upper management to keep operations in compliance with MassHealth regulations by developing and directing effective internal systems.
- Trained employees in company and regulatory compliance requirements to promote compliance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assisted in organizing and overseeing assignments are completed on time and in accordance with aggressive deadlines
- Optimized processes and supervised five employees.
- Delivered training for staff development, updated management and materials and processes
- Developed quality assurance practices to ensure tasks were completed in order to achieve results and to meet aggressive deadlines
Activities Specialist
Seven Hills Foundation
07.2012 - 04.2014
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised participant activities to address behavioral issues and promote fun, safety and inclusivity.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Case Manager
South Middlesex Opportunity Council
04.2012 - 10.2012
- Worked along side with social workers, therapists, and case managers to implement individualized care plans
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Manager
The Bridge Of Central Ma
10.2002 - 07.2012
- Supervised a team of eight team members
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in candidates for key vacancies.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Associate of Science - Information Technology
Mount Wachusett Community College
Gardner, MA08.2013
Skills
- Administrative Staff Supervision
- Critical Thinking
- Employee Presentations
- Complex Problem-Solving
- Process Improvement
- Consumer Correspondence
- Report Generation
- Project Planning
Certification
SQL for Data Science 8/2021
Timeline
Administrative Manager
Center For Living & Working
01.2015 - Current
Activities Specialist
Seven Hills Foundation
07.2012 - 04.2014
Case Manager
South Middlesex Opportunity Council
04.2012 - 10.2012
Assistant Manager
The Bridge Of Central Ma
10.2002 - 07.2012
Associate of Science - Information Technology
Mount Wachusett Community College
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