Mandy Nguyen
Miami,FL
Summary
With the unwavering motivation and passion for hospitality, combined with honed interpersonal skills and enthusiasm with a diverse background in the service industry, I am eager to contribute for the success as a front office agent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Receptionist -
Ibis Saigon Airport Hotel
Ho Chi Minh City, Viet Nam
05.2024 - 08.2024
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Received payments from customers and processed credit card transactions accurately.
- Prepared invoices for customers according to company procedures.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Maintained confidentiality of customer information at all times.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Ensured that front desk area was well organized at all times.
- Checked visitor identification before allowing access to restricted areas.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service -
Pizza 4P’s Restaurant
Ho Chi Minh City, Viet Nam
08.2016 - 01.2021
- Greeting guests, taking orders, and addressing any concerns or complaints.
- Efficiently processing delivery orders.
- Managing table assignments, seating arrangements, and reservations.
- Maintaining cleanliness and organization in the area.
- A thorough understanding of the menu, ingredients, preparation methods, and special dietary considerations.
- Upselling by recommending customers to try the seasonal menu, promoting special offers (happy hour beverages)
- Processing payments, as well as refunds, or resolving discrepancies.
- Answered customer inquiries over the phone and through email.
Education
Banking Financial -
HCMC University of Industry and Trade
Associate of Science in Hospitality Management -
Broward College
Bachelor of Science Degree in Hospitality Management -
Florida International University
Skills
- English
- Microsoft Office
- Problem Solving
- Communication
- Organization
- Teamwork
- Customer Service
Websites
Certification
IELTS Certificate, 6.5, British Council, 01/01/18
Activities
- South Miami Beach Wine and Food Festival Volunteer, 01/01/23 - 12/31/24
- The Greater Miami Convention & Visitors Bureau Volunteer, 01/01/23 - 12/31/23
- Greater Miami Convention and Visitors Bureau Volunteer, 01/01/23 - 12/31/23
Personal Information
Date of Birth: 03/24/98
Timeline
Front Office Receptionist -
Ibis Saigon Airport Hotel
05.2024 - 08.2024
Customer Service -
Pizza 4P’s Restaurant
08.2016 - 01.2021
IELTS Certificate, 6.5, British Council, 01/01/18
Banking Financial -
HCMC University of Industry and Trade
Associate of Science in Hospitality Management -
Broward College
Bachelor of Science Degree in Hospitality Management -
Florida International University
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