MANDY OWENS
Huntsville,AL
Summary
Versatile and dynamic professional with a proven track record in various fields, excelling in customer service. Skilled in fostering collaboration, adept at driving continuous improvement in fast-paced environments. Demonstrates attention to detail and a commitment to delivering customized solutions that enhance client satisfaction and retention.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
SALES ACQUISITION
Bradley Hamner Agency
2024 - Current
- Proven ability to learn quickly and adapt to new challenges, goals, and priorities.
- Self-motivated, with a strong sense of personal responsibility.
- Consistently maintaining at least 50% sales closing rate in the first year.
LICENSED INSURANCE TEAM MEMBER
Debbie Aragon State Farm
03.2023 - 2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs. The average volume of 6 walk-ins, 2 scheduled appointments, 20 incoming calls, 10 outbound calls, 20 email contacts completed daily.
INTERIOR DESIGNER
Into the West Design
02.2019 - 03.2023
- Continually adapted and created new opportunities to improve the customer experience, drive revenue and increase client retention during a challenging time in our world.
- Coordinated with clients, property managers, contractors, vendors and interdisciplinary colleagues on 20+ projects simultaneously.
ANESTHESIA TECHNICIAN
UC Health
05.2017 - 09.2018
- Insured proper function of all anesthesia equipment with ongoing maintenance, calibration, testing and troubleshooting in case of malfunction for four operating rooms, emergency department, and OB department for up to 6 simultaneous cases throughout each day.
- Helped provide quality patient care in the OR department while building credibility with a team of 8 anesthesiologists, pharmacists, surgeons and the interdisciplinary team.
- Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
STRENGTH & CONDITIONING SPECIALIST/CUSTOMER SERVICE & SALES REPRESENTATIVE
Vail Vitality Center
05.2013 - 02.2015
- Marketed services in a competitive environment as a member of the Vail community.
- Developed appropriate exercise programs for individuals recovering from injuries while collaborating with physicians, occupational and physical therapists.
- Facilitated 3-4 group/team classes, 6-8 individual client sessions daily while promoting engagement and community among participants.
- Developed personalized wellness plans to enhance client health and fitness goals.
- Assisted in managing client scheduling and appointment coordination for optimal service delivery.
Education
Bachelor of Science - Kinesiology
Sam Houston State University
TXSkills
- Professionalism
- Continuous Development
- Attention to Detail
- Active Listening
- Customer Service
- Task prioritization
- Scheduling and calendar management
- Relationship building
- Information protection
- Strategic planning
- Performance improvement
- Teamwork and collaboration
- Goal setting
- Problem-solving
- Adaptability and flexibility
- Phone and email etiquette
Certification
Property & Casualty Insurance
Accomplishments
- 2011-2012 District Teacher of the Year Nominee
- 20+ Years Competitive UIL & NCAA Athlete
- Highly Successful Youth Career in 4H and FFA Competitions
Timeline
LICENSED INSURANCE TEAM MEMBER
Debbie Aragon State Farm
03.2023 - 2024
INTERIOR DESIGNER
Into the West Design
02.2019 - 03.2023
ANESTHESIA TECHNICIAN
UC Health
05.2017 - 09.2018
STRENGTH & CONDITIONING SPECIALIST/CUSTOMER SERVICE & SALES REPRESENTATIVE
Vail Vitality Center
05.2013 - 02.2015
SALES ACQUISITION
Bradley Hamner Agency
2024 - Current
Bachelor of Science - Kinesiology
Sam Houston State University
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