Amanda Rodriguez
San Antonio
Summary
Professional Business Analyst with proven track record in supporting business operations and driving efficiency. Expertise in data analysis, process improvement, and project management. Strong team player with focus on collaboration and adapting to change. Reliable and results-driven, consistently delivering high-quality outcomes.
Overview
25
25
years of professional experience
Work History
Business Support Analyst (Lead/Business Process Owner)
USAA
04.2022 - 09.2024
- Automated initiative tracking for several team within Asana and then within Jira Work Management (JWM)
- Created and implemented the first scoring model within JWM
- Managed eight processes within Maintain Member Loan Account and Maintain Auto Loan Securitization
- Developed and modified business processes that aligned business deliverables with enterprise strategies
- Evaluated business processes and monitored key performance indicators
- Engaged with and communicated with leadership to keep them aware of any deficiencies, improvements, and operational risks
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Streamlined business processes by identifying inefficiencies and implementing improvements.
- Enhanced operational efficiency for the company through comprehensive data analysis and recommendations.
Business Support Analyst (Lead)
USAA
09.2020 - 04.2022
- Oversaw and managed over eighty operation gaps across multiple business areas within the bank
- Worked with various business partners to define reporting and automation needs
- Partnered with Bank Compliance and Bank Counsel on a regular basis to address and solve to management and audit identified business gaps
- Mentored across teams by sharing best practices and being available as a resource for personal and professional development
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Business Support Analyst (Senior)
USAA
03.2019 - 09.2020
- Participated in developing business requirements and lead implementation of the Robotic Process Automation (RPA) processes which mitigated the risk of regulatory adverse action notices not being generated, created, or sent to members
- Led risk assessments and control audits by defining scope, determining project approach, performing field work, identifying gaps, creating project reporting, and developing and monitoring tactical and strategic action plans for multiple experiences
- Facilitated seamless integration of new processes into existing infrastructure, reducing downtime during transitions.
Business Risk and Controls Advisor (Senior)
USAA
12.2017 - 03.2019
- Supported the Underwriting Governance team by overseeing all audits, control testing, and management identified gaps
- Consulted with business process owners and provided feedback and recommendations which lead to updated procedures, new processes, and creation of monitoring reporting
- In one quarter alone, managed over twenty active issues and closed more than half within twelve months
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Quality Assurance Advisor (I/Senior)
USAA
03.2013 - 12.2017
- Wrote requirements, created mock-ups, and conducted testing projects
- Evaluated and implemented Consumer Lending and Credit Card Underwriting quality control
- Identified trending gaps, training opportunities and assisted in developing & delivering feedback for process
- Stepped in as an interim Business Risk and Controls Advisor for Consumer Lending and Credit Carding Underwriting, assisted with issue management, compliance examinations and audit observations
Underwriting Solutions Advisor
USAA
12.2012 - 03.2013
- Championed the development and implementation of three major project which focused on mitigating the risk of undecisioned applications and letter generation
- Assisted in research, planning, rewriting of requirements testing and implementation of projects in Workstream and Agile
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong time management skills.
- Monitored project progress through regular status updates and meetings, ensuring timely completion of milestones and deliverables.
Consumer Lending/Credit Card Underwriter (III/II/I/Senior)
USAA
10.2009 - 12.2012
- Mentored, coached, and developed a team while also decisioning complex consumer lending and credit card applications
- Provided support as a subject matter expert on projects
- Analyzed credit, income, compliance, and financial risk during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Consumer Lending/Credit Card Underwriter
Peyton Research Group
06.2009 - 10.2009
- Conducted decisioning of auto, motorcycle, personal secured, personal unsecured loans, and credit cards as a contractor for USAA
Credit Specialist
CitiFinancial Auto
05.2006 - 12.2008
Office Administrator
CitiFinancial Auto
09.2004 - 05.2006
Loan Processor
CitiFinancial Auto
01.2004 - 09.2004
Credit Investigator
CitiFinancial Auto
01.2003 - 01.2004
Customer Service Representative
Wells Fargo Financial Acceptance
10.1999 - 01.2003
Education
Administrative Assistant & Accounting Certifications -
Career Point Business School
San Antonio, TexasSkills
- Consumer Lending
- Credit Card Underwriting
- Process Management
- Process Control
- RCSA Program
- Effective Challenge
- Strategic Project Management
- Issue Management
- Business Process Execution
- Business Performance Improvement
- Risk Management
- Process Mapping
- Microsoft Office
Professional Development And Certifications
- ABA Certificate in Lending Compliance, American Bankers Association
- ABA Certificate in Risk Management Frameworks, American Bankers Association
Timeline
Business Support Analyst (Lead/Business Process Owner)
USAA
04.2022 - 09.2024
Business Support Analyst (Lead)
USAA
09.2020 - 04.2022
Business Support Analyst (Senior)
USAA
03.2019 - 09.2020
Business Risk and Controls Advisor (Senior)
USAA
12.2017 - 03.2019
Quality Assurance Advisor (I/Senior)
USAA
03.2013 - 12.2017
Underwriting Solutions Advisor
USAA
12.2012 - 03.2013
Consumer Lending/Credit Card Underwriter (III/II/I/Senior)
USAA
10.2009 - 12.2012
Consumer Lending/Credit Card Underwriter
Peyton Research Group
06.2009 - 10.2009
Credit Specialist
CitiFinancial Auto
05.2006 - 12.2008
Office Administrator
CitiFinancial Auto
09.2004 - 05.2006
Loan Processor
CitiFinancial Auto
01.2004 - 09.2004
Credit Investigator
CitiFinancial Auto
01.2003 - 01.2004
Customer Service Representative
Wells Fargo Financial Acceptance
10.1999 - 01.2003
Administrative Assistant & Accounting Certifications -
Career Point Business School
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