Mandy Packard
Pataskala,OH
Summary
Experienced with medical authorizations and insurance claim management, ensuring compliance and accuracy in processing. Utilizes analytical skills to resolve claim discrepancies and streamline operations. Track record of effective communication with insurance providers and healthcare professionals to facilitate smooth workflows and resolve issues.
Overview
18
18
years of professional experience
Work History
Medical Insurance Specialist
Smith Facial Plastics
11.2019 - Current
- Initiates authorization requests with insurance companies
- Claim follow up
- Collections
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
Assistant
Parker Realty- Leisa Davis
05.2007 - Current
- Prepare documents such as contracts, purchase agreements, closing statements
- Generate lists of properties that are compatible with buyers’ needs and financial resources
- Coordinate appointments to show homes to prospective buyers
Patient Finance Specialist
Mount Carmel Health
07.2018 - 09.2019
- Call patient to schedule imaging
- Collect payments
- Initiate authorizations for imaging
- Increased cash flow by optimizing accounts receivable and payable processes.
Medical Billing and Coding
Nationwide Children’s Hospital
10.2015 - 07.2018
- Enter CPT/ DX codes
- Answer phones
- Speak with Physicians and nurses
- Enter medical data
- Provided medical billing and coding duties.
Education
High School Diploma -
Watkins Memorial High School
Pataskala, OH06.1998
Skills
- Patient Eligibility Requirements
- Insurance Authorizations
- Scheduling Tests and Procedures
- Telephone Etiquette
- Medical Records
- Customer Service
- Insurance verification
- Denial management
- Payment posting
- HCPCS knowledge
- Private insurance policies
- HIPAA
Timeline
Medical Insurance Specialist
Smith Facial Plastics
11.2019 - Current
Patient Finance Specialist
Mount Carmel Health
07.2018 - 09.2019
Medical Billing and Coding
Nationwide Children’s Hospital
10.2015 - 07.2018
Assistant
Parker Realty- Leisa Davis
05.2007 - Current
High School Diploma -
Watkins Memorial High School
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