Mandy Peterson
Lakeland,Florida
Summary
Dedicated Auction/Appraisal professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Examinations Manager
ValuePros
Lakeland, FL
12.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Created appraisal reports from virtual, remote and onsite examinations to build reports in line with USPAP guidelines.
- Proofing submitted contractor field examinations for detail errors and poor images.
Appraisal Examiner and Inventory Specialist
Self-employeed
Lakeland, FL
01.2019 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Took photographs of damaged and pre-damaged personal properly to document features and conditions help make value determinations.
- Completed physical inventories of homes and businesses.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Used Encircle proprietary software to create and issue catalogs.
Auction Manager
MaxSold
Lakeland, FL
04.2018 - Current
- Supervised a team of catalogers writing auction catalogs, and photographed items.
- Met with sellers to review property and items for auction.
- Formulated plans for condensing, displaying and cataloging auctioned items.
- Used MaxSold proprietary software to create and issue catalogs.
- Opened and closed location and monitored changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - CADD
01.2011
- Dean's List
- 3.8 GPA
- Phi Theta Kappa
High School Diploma -
06.1996
Skills
- Team Leadership
- Procedural Streamlining
- Time Management
- Administration and Reporting
- Microsoft
- Problem-Solving Ability
- Research
- Documentation
- Encircle
- CRM Software
- Active Listening
- Cataloging Software
Certification
- USPAP Training - 2023
- National Association of Senior Move Managers - Advanced Training/SMM-C Level 1 & Level 2 - 2020
- NAPO Specialist Certificates - Team Productivity, Life Transitions, Household Management, and Workplace Productivity - 2020
- NICA Certifications - Residential Contents - Business Contents - Project Management - Customer Service - Appraisal Examiner - 2021
Timeline
Examinations Manager - ValuePros
12.2022 - Current
Appraisal Examiner and Inventory Specialist - Self-employeed
01.2019 - Current
Auction Manager - MaxSold
04.2018 - Current
Bluegrass Community And Technical College - Associate of Science, CADD
Meadville Vocational - High School Diploma,