Mandy Pugh
York,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Office Manager
LHC Group
York , PA
11.2022 - Current
- Process referrals and admissions for all new patients
- Maintain all vendor contracts, w9, liability insurance documentation
- Process Medical Director contracts, payroll, and licenses
- Knowledge of Pointcare, HCHB, Oracle, EDRS system
- Maintained employee records, including payroll, vacation time, and benefits information.
- Processed invoices, purchase orders, and other related paperwork required for business operations.
- Provided customer service support to clients by responding to inquiries promptly.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Ensured that all office equipment was maintained properly.
- Ordered supplies when necessary to keep the office running smoothly.
- Planned all meetings, trainings and IDG meetings
- Fundraising lead for our non-profit foundation
Office Manager
ZT Auctions LLC
York , PA
08.2019 - 11.2021
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Established and maintained filing systems to support office personnel.
- Coordinated onsite training events with outside vendors and online webinars.
- Created memos, letters and other documents, fostering internal and external communication.
- Reviewed invoices for accuracy to identify cost savings.
- Networked within business community, attending events to position company and drive new business.
Medical Billing and Collections Specialist
Nextgen Healthcare
Hunt Valley, MD
10.2011 - 03.2014
- Entered patient charges and payments into electronic health records.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Took billing calls, questions and concerns from patients and third party carriers.
- Processed refund requests and reconciled deposit and patient collections.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Protected medical office operations and integrity by keeping patient information confidential.
- Corrected, completed and processed claims for payer codes.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Reconciled codes against services rendered.
Physical Therapy Assistant
OSS Home Health
York , PA
01.2011 - 10.2011
- Traveled to patient homes for therapeutic treatments after surgery.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Added notes on patients into case histories using EHR system.
- Answered patient questions promptly through email, phone and in person.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Adhered to infection-control policies and protocols to attain safe and clean working environment.
- Protected confidential documents to prevent unauthorized access.
- Collaborated with PT to assist in assessment and modifications to plan of care.
- Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Attended client care conferences to provide information to other team members.
Physical Therapy Assistant
HealthSouth Rehabilitation
York, PA
01.2010 - 01.2011
- Traveled to patient homes for therapeutic treatments after surgery.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Answered patient questions promptly through email, phone and in person.
- Liaised with physical therapist to deliver appropriate therapy according to care plan.
- Designed home exercise programs to support continuation of therapeutic plan.
- Observed signs and symptoms to report changes in patient condition.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
- Enhanced professional development and clinical knowledge through continuing education and peer reviewed literature.
- Protected confidential documents to prevent unauthorized access.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Adhered to infection-control policies and protocols to attain safe and clean working environment.
Physical Therapist Assistant
Drayer Physical Therapy Institute LLC
Aberdeen, MD
06.2006 - 01.2010
- Observed and reported patient reaction to treatment or changes in condition, facilitating appropriate follow-up.
- Liaised with physical therapist to deliver appropriate therapy according to care plan.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
- Contributed to patient care plan development and monitoring in outpatient setting.
- Designed home exercise programs to support continuation of therapeutic plan.
- Protected confidential documents to prevent unauthorized access.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Administered simple range of motion exercises.
- Enhanced professional development and clinical knowledge through continuing education and peer reviewed literature.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
Education
Associate of Applied Science - Physical Therapy Assistance
Central Penn College
Summerdale, PA05.2006
Healthcare Management/Healthcare Science
Liberty University
Lynchburg, VASkills
- Account Posting
- Verbal and Written Communication
- Billing and Invoicing
- Customer Contact
- Heavy Caseloads
- Progress Reports
- Patient Interaction
- Forcura
- Sharepoint
- Scheduling
- Managing Employees
- Supply Management
- Community Outreach
- Recruiting and Training
Certification
- Background Clearances
Timeline
Business Office Manager
LHC Group
11.2022 - Current
Office Manager
ZT Auctions LLC
08.2019 - 11.2021
Medical Billing and Collections Specialist
Nextgen Healthcare
10.2011 - 03.2014
Physical Therapy Assistant
OSS Home Health
01.2011 - 10.2011
Physical Therapy Assistant
HealthSouth Rehabilitation
01.2010 - 01.2011
Physical Therapist Assistant
Drayer Physical Therapy Institute LLC
06.2006 - 01.2010
Associate of Applied Science - Physical Therapy Assistance
Central Penn College
Healthcare Management/Healthcare Science
Liberty University