Mandy Pfankuch
Lithia Motors, Inc
LIVONIA,MI
5
years of professional experience
Dedicated professional with a proven ability to deliver exceptional customer service and manage multiple tasks efficiently. Known for strong attention to detail and effective problem-solving skills, consistently enhancing client experiences.
Work History
Business Development Specialist
6 Months- Maintained CRM system to track client interactions and sales activities effectively.
- Mentored junior team members, providing guidance on best practices in business development to elevate their performance levels.
- Cultivated a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Product Concierge
1 Year 1 Month- Delivered exceptional customer service by addressing inquiries and fulfilling requests promptly.
- Coordinated vehicle maintenance appointments, ensuring timely service and customer satisfaction.
- Collaborated with sales team to provide clients with information on new models and features effectively.
- Resolved guest complaints swiftly, fostering a positive environment and promoting repeat business.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Hairstylist
2 Years 7 Months- Delivered personalized hair consultations to assess client needs and preferences.
- Executed a variety of cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained knowledge of current trends and techniques in hairstyling to provide innovative services.
- Streamlined appointment scheduling process to improve workflow efficiency within the salon.
- Developed strong client relationships resulting in high levels of repeat business and referrals.
- Ensured compliance with health and safety regulations during all hairstyling procedures.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Increased salon revenue by upselling products and additional treatments during appointments.
Education
Associate of Science - Business Management
- Honoree of Phi Theta Kappa Honor Society
- Dean's List: Fall, 2024, Winter 2024, Winter 2025
- Awarded Certificate of Achievement for Winter 2025
- 3.877 GPA
Skills
Client relationship management
Client engagement
Attention to detail
Time management
Prioritization techniques
Problem-solving
Excellent communication
Timeline
Business Development Specialist
Lithia Motors, Inc
02.2023 - 08.2023Read More
Product Concierge
Mercedes Benz Of Novi
01.2022 - 02.2023Read More
Hairstylist
Hair Concepts
10.2018 - 05.2021Read More
Schoolcraft College
Associate of Science from Business Management
Read More