Summary
Overview
Work History
Education
Skills
Timeline
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MANDY Pittinger

Summary

Results-oriented professional with a robust background in regional management, skilled in driving growth and achieving operational excellence. Proven track record of leading cross-functional teams and implementing strategic initiatives that align with organizational objectives. Recognized for fostering collaborative environments and adapting to evolving business needs, with a strong emphasis on strategic planning and effective resource allocation. Committed to leveraging expertise to contribute to organizational success and enhance overall performance.

Overview

18
18
years of professional experience

Work History

Regional Director of Finance

CommuniCare Health Centers
05.2023 - Current
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
  • Visited facilities weekly to view service levels and adherence to global service standards.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Attended weekly meetings to discuss and optimize strategies.
  • Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Streamlined communication channels between regional offices and headquarters, improving overall organizational coherence.
  • Trained and guided team members to maintain high productivity and performance metrics.

Traveling Business Office Manager

Aramid Health Management
03.2022 - 05.2023
  • Maintained responsibility for training and transitioning new employees into current positions to support onboarding.
  • Covered Human Resources and Payroll to ensure bi-weekly payroll was processed according to best practices.
  • Medical billing (Medicare, Medicaid, Hospice, Commercial Insurance and Co-insurance).
  • Served as Business Office Manager responsible for leading office operations and ensuring efficient office workflow.
  • Developed and implemented office administration strategies to meet organizational objectives.
  • Directed business operations supervising a payroll, A/R, A/P and Receptionists.
  • Resolved system & reimbursement issues with vendors and payers and implemented cost-effective measures that reduced outstanding debt.
  • Researched and resolved billing and invoice problems.
  • Opened and assigned new client accounts.
  • Revamped accounting quality system to prepare for important audits.
  • Prepared daily bank deposits for operating and trust accounts.
  • Medicaid Applications.
  • Verified details of transactions, including funds received and total account balances.
  • Insurance Authorizations including Appeals.
  • Monthly aging meeting.
  • Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.

Business Office Manager

Coastal Health and Rehab
10.2018 - 03.2022
  • Served as Business Office Manger responsible for leading office operations and ensuring efficient office workflow.
  • Developed and implemented office administration strategies to meet organizational objectives.
  • Directed business operations supervising a payroll, A/R, A/P and Receptionists.
  • Resolved system & reimbursement issues with vendors and payers and implemented cost-effective measures that reduced outstanding debt.
  • Researched and resolved billing and invoice problems.
  • Opened and assigned new client accounts.
  • Revamped accounting quality system to prepare for important audits.
  • Prepared daily bank deposits for operating and trust accounts.
  • Medicaid Applications.
  • Verified details of transactions, including funds received and total account balances.
  • Insurance Authorizations including Appeals.
  • Monthly aging meeting.
  • Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office.
  • Maintained responsibility for training and transitioning new employees into current positions to support onboarding.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.

Assistant Administrator/Finance/Human Resources/Medical Records/Nursing Scheduler

Northwoods Rehabilitation and Nursing Center
02.2012 - 10.2018


  • Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
  • Verified details of transactions, including funds received and total account balances.
  • Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
  • Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
  • Collaborated effectively with cross-functional teams to achieve shared objectives efficiently and within established deadlines.
  • Maintained digital databases, physical files and area logs.
  • Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
  • Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
  • Collaborated with IT department to troubleshoot technical issues, increasing overall system functionality and minimizing downtime.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Prepared comprehensive reports on various aspects of the organization''s operations, informing strategic decision-making processes at the executive level.
  • Researched and resolved billing and invoice problems.
  • Opened and assigned new client accounts.
  • Revamped accounting quality system to prepare for important audits.
  • Deposited third party checks.
  • Medicaid Applications.
  • Verified details of transactions, including funds received and total account balances.
  • Insurance Authorizations including Appeals.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
  • Developed monthly financial statements for management review, enabling better decision-making based on accurate data.

Activities Director

Central Park Rehabilitation Adult Day Away
11.2010 - 02.2012
  • Engage activities with residents.
  • Organize all outings, entertainment, special speakers, and events.
  • Give tours to outside facilities and families.

Bartender/Waitress

O'Charley's
04.2010 - 11.2010
  • To serve drinks and food to patrons.
  • Have extraordinary customer service.
  • Keep organized and positive as you make your patrons feel as comfortable as possible.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Obtained cash bank and stocked service bar to prepare for operation.

Rehabilitation Department Assistant

Central Park Rehabilitation Adult Day Away
01.2008 - 04.2010
  • Transport Residents to and from Physical Therapy.
  • Answer phone and keep Physical Therapy Department organized and pleasant.
  • Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
  • Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
  • Supported staff members through timely completion of administrative tasks, increasing overall productivity.
  • Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
  • Organized files both physically and electronically, improving document accessibility for all team members.
  • Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
  • Delivered regular updates on department progress through well-prepared presentations and reports, keeping higher-ups informed of ongoing activities.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
08.2025

Associate of Arts - Healthcare

Daytona State College
Daytona Beach, FL
01.2020

High School Diploma -

Red Creek Central School
Red Creek, NY
01.2006

Skills

  • Revenue growth
  • Teamwork and collaboration
  • Process improvements
  • Decision-making
  • Employee motivation
  • Staff training/development
  • Strong communication skills
  • Effective time management
  • Complex problem solving
  • Staff training and development
  • Staff management
  • Relationship building

Timeline

Regional Director of Finance

CommuniCare Health Centers
05.2023 - Current

Traveling Business Office Manager

Aramid Health Management
03.2022 - 05.2023

Business Office Manager

Coastal Health and Rehab
10.2018 - 03.2022

Assistant Administrator/Finance/Human Resources/Medical Records/Nursing Scheduler

Northwoods Rehabilitation and Nursing Center
02.2012 - 10.2018

Activities Director

Central Park Rehabilitation Adult Day Away
11.2010 - 02.2012

Bartender/Waitress

O'Charley's
04.2010 - 11.2010

Rehabilitation Department Assistant

Central Park Rehabilitation Adult Day Away
01.2008 - 04.2010

Bachelor of Science - Health Services Administration

University of Central Florida

Associate of Arts - Healthcare

Daytona State College

High School Diploma -

Red Creek Central School

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MANDY Pittinger