Mandy Pitts
Woodbury
Summary
Hardworking, driven and committed to any job or position that I’m currently working. I would be honored to expand my certification’s and add CPR and first-aid certification to my resume. Skilled in insurance billing and problem-solving, I streamlined operations and trained new staff, ensuring compliance with HIPAA regulations while maintaining patient confidentiality and accurate records.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Watertown Drugs
04.2018 - 07.2019
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Assisted in medication preparation and dispensing under pharmacist supervision.
- Maintained accurate inventory of pharmaceuticals and supplies using pharmacy management software.
- Processed prescription orders efficiently, ensuring accuracy in quantity and labeling.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Certified Pharmacy Technician
Reeves-Sain Drug Store
08.2005 - 04.2018
- Assisted in medication preparation and dispensing under pharmacist supervision.
- Maintained accurate inventory of pharmaceuticals and supplies using pharmacy management software.
- Supported patient care by answering queries regarding medications and dosage instructions.
- Adhered to safety protocols while handling hazardous materials and pharmaceutical waste disposal.
- Processed prescription orders efficiently, ensuring accuracy in quantity and labeling.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Engaged in continuous learning about new medications, therapies, and industry regulations to enhance knowledge base.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Certified Pharmacy Technician - Pharmacy
Tennessee College of Applied Technology
Murfreesboro, TN09.2005
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Workflow optimization
- Pharmacy and customer records management
- Patient confidentiality
- HIPAA
Hobbies
I love being with my family and friends. I enjoy camping, boating and going to the beach. One of my favorite vacation spots is Disney World!
Timeline
Certified Pharmacy Technician
Watertown Drugs
04.2018 - 07.2019
Certified Pharmacy Technician
Reeves-Sain Drug Store
08.2005 - 04.2018
Certified Pharmacy Technician - Pharmacy
Tennessee College of Applied Technology