I love to expirence and do new things Always willing to learn something new
Mandy Plumb
Customer Service Representive
Taylorsville,UT
Summary
Personable, friendly and solution-oriented Customer Service with over 16* years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Retail Merchandiser
Smiths Marketplace
Salt Lake City, UT
12.2022 - 03.2023
- Organized product displays in accordance with corporate guidelines.
- Created visual presentations that effectively promoted products.
- Assisted customers in selecting appropriate merchandise for their needs.
- Inspected stores regularly for proper stocking and display of products.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Placed prices and descriptive signage to enhance displays and promote items.
Customer Service Representative
Sportsman's Warehouse
Salt Lake City, UT
10/31/23 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Resource Innovations
Salt Lake City, UT
11/27/23 - 03/31/24
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
06-1999
Skills
- Customer Service
- Complaint resolution
- Account updating
- Call Control
- Payment Processing
- Technical Support
- Professional phone voice
- CRM system expert
- 45 WPM
- Product Knowledge
- Answering questions
- Inbound Phone Call Management
- Building rapport
- Verbal and written communication
- Data Gathering
- Customer Support
- Providing customer support
- Call Center Customer Service
- Technical Troubleshooting
- Call documentation skills
- Cash Handling
- Proficient in Microsoft
- Training experience
- Call control skills
- Call handling
- Resolving issues
- Documentation And Reporting
- Gathering information
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
1
1
16+ Years in a call center w/trainer and Supervisor
Interests
Timeline
Retail Merchandiser - Smiths Marketplace
12.2022 - 03.2023
Customer Service Representative - Sportsman's Warehouse
10/31/23 - 03.2023
Customer Service Representative - Resource Innovations
11/27/23 - 03/31/24
Washington High - High School Diploma,