Mandy Purser

• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Supervised staff members, organized schedules and delegated tasks.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Provided training to new hires on office policies and procedures.
• Managed, scheduled and coordinated office functions and activities for employees.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Ensured compliance with applicable laws regarding employment practices.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Assisted in recruiting, onboarding and training new employees.

Maintained employee records, including payroll, vacation time, and benefits information.

• Handled confidential company information in compliance with established protocols.
• Ordered supplies to ensure smooth office operations.
• Provided customer service support by responding to client inquiries promptly.
• Organized filing systems to facilitate easy document retrieval.
• Assisted with HR activities, including recruitment, candidate interviews, and onboarding processes.
• Conducted new hire orientation and administered employee benefits.
• Acted as liaison among management, staff, and external vendors to enhance communication.
• Attended job fairs to recruit new hires

• Managed patient scheduling and appointment reminders for endocrinology services.
• Assisted in maintaining patient records in electronic health record systems.
• Communicated with patients regarding test results and follow-up appointments.
• Supported billing and insurance claims processing for medical services rendered.
• Collaborated with healthcare providers to ensure smooth patient care transitions.
• Coordinated and managed daily administrative operations of the office.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Organized and maintained filing systems, including electronic databases and records.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Developed strong relationships with clients through excellent customer service skills.

• Coordinated office activities and maintained efficient workflow among departments.
• Managed scheduling and appointment systems for executive staff and team members.
• Developed and organized filing systems to ensure easy access to documents.
• Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
• Resolved issues in a timely manner while maintaining excellent customer service standards.
• Tracked employee attendance records and vacation requests.
• Greeted visitors in a professional manner, provided assistance as required.