Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Mandy Ralston

Mandy Ralston

Summary

Proven leader with extensive experience in team management and operational efficiency, notably at Q-Services LLC. Excelled in enhancing customer satisfaction and streamlining processes, leveraging skills in MS Office and relationship building. Demonstrated success in mentoring teams to exceed performance goals, with a keen eye for detail and a commitment to quality assurance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Fulfillment Coordinator

Q-Services LLC (MetroNet Inc.)
08.2010 - 01.2024
  • Support of Installation, drop bury, construction and other specialized contractor processes
  • Damage claim processing in VECTOR EHS Management system closing out and settling claims with customers and businesses
  • Identifying and procuring qualified contract partner companies that can perform Drop Bury work and install work
  • Securing and processing all required documentation to on-board contract companies
  • Oversee Agreements, Certificates of Insurance, Safety certifications and other required registrations
  • Review, approve and processing of contract partner billing and invoicing
  • Work with Accounts Payable to ensure information for contract partners invoicing is correct and paid on time
  • Work force analysis, allocation and movement at various work sites to determine appropriate levels of staffing needed to complete work on time
  • Interact and operate in concert with other teams and departments critical to the success of Field Operations
  • Assist in the development of process workflows and associated procedures pertaining to Field Operations
  • Assist in preparation of required reporting and presentations as assigned
  • Traveled When Needed

Manager

Pak-A-Sak
08.2009 - 08.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Responsible for various managerial tasks which included payroll, scheduling, cashier duties,
    inventory control, training staff and being on call 24 hours.
  • Maintained the stores inventory while providing excellent customer service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Office Manager

LHR Cable
02.2004 - 03.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw various administrative tasks
    including payroll, scheduling, and routing the technicians daily movements
  • Managed dispatch and warehouse operations, ensuring effective communication and coordination within the team
  • My role required strong organizational skills
    and the ability to manage multiple tasks simultaneously

Education

No Degree - Criminal Justice

Michiana College
Fort Wayne, IN

High School Diploma -

Adams Central High School
Monroe, IN
06.2001

Skills

  • Invoice Verification
  • Positive Attitude
  • Work Prioritization
  • Issue Resolution
  • Attention to Detail
  • Critical Thinking
  • Computer Skills
  • Email and Phone Communication
  • Decision-Making
  • Customer Relations
  • Team Management
  • Staff Management
  • Mentoring and training
  • Staff Training
  • MS Office
  • Staff Supervision
  • Quality Assurance
  • Records Maintenance
  • Willing to Learn
  • Teamwork and Collaboration
  • Customer Service
  • Punctual and Reliable
  • Friendly and Courteous
  • Excellent Communication
  • Team Leadership
  • Relationship Building

Websites

Certification

  • Six Sigma (Green Belt) from Purdue University
  • iMapping Certification from Purdue University

Timeline

Fulfillment Coordinator

Q-Services LLC (MetroNet Inc.)
08.2010 - 01.2024

Manager

Pak-A-Sak
08.2009 - 08.2010

Office Manager

LHR Cable
02.2004 - 03.2009

No Degree - Criminal Justice

Michiana College

High School Diploma -

Adams Central High School

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Mandy Ralston