Mandy Rivera
Vero Beach
Summary
Dynamic professional with extensive experience at Indian River School District and Cleveland Clinic, excelling in customer service and office administration. Proven ability to enhance operational efficiency through effective appointment scheduling and meticulous file management. Recognized for exceptional communication skills and a commitment to maintaining high standards in patient care and confidentiality.
Overview
13
13
years of professional experience
Work History
Secretary
Indian River School District
08.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Surgical Technologist
Cleveland Clinic
08.2017 - 05.2021
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
Medical Assistant
Indian River Medical Center
11.2012 - 05.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
High School Diploma -
Pine Bush High School
Pine Bush, NYCertificate of Technical Studies - Medical Assistant, OR Tech, Phlebotomy
Phillips Xavier Technical Training
Manhattan, NYSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- File systems management
- Supply ordering
Timeline
Secretary
Indian River School District
08.2023 - Current
Surgical Technologist
Cleveland Clinic
08.2017 - 05.2021
Medical Assistant
Indian River Medical Center
11.2012 - 05.2017
High School Diploma -
Pine Bush High School
Certificate of Technical Studies - Medical Assistant, OR Tech, Phlebotomy
Phillips Xavier Technical Training
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