Mandy Rood
Eau Claire
Summary
Experienced Emergency Medical Technician with a strong background in emergency medical care and team collaboration. Focused on delivering high-quality patient care while mentoring junior staff and streamlining operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Allina Health
River Falls, WI
11.2020 - Current
- Administered emergency medical care in high-pressure situations, ensuring patient stabilization and safety.
- Collaborated with healthcare teams to assess patient needs and implement appropriate treatment plans.
- Operated advanced life support equipment, maintaining proficiency in CPR and first aid techniques.
- Educated patients and families on health maintenance and emergency protocols, enhancing community awareness.
- Coordinated transportation of patients to medical facilities, ensuring timely and efficient care delivery.
- Mentored junior EMTs in best practices for emergency response, fostering skill development and teamwork.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Emergency Medical Technician
River Falls Area Ambulance
River Falls, WI
01.2011 - 11.2020
- Coordinated transportation of patients to medical facilities, ensuring timely and efficient care delivery.
- Mentored junior EMTs in best practices for emergency response, fostering skill development and teamwork.
- Reviewed incident reports to identify trends, recommending process improvements for operational efficiency.
- Participated in training programs to enhance knowledge of new technologies and emergency response protocols.
- Administered emergency medical care in high-pressure situations, ensuring patient stabilization and safety.
- Operated advanced life support equipment, maintaining proficiency in CPR and first aid techniques.
Patient Care Coordinator
Summit Orthopedics
Eagan, MN
03.2015 - 07.2020
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Managed patient intake processes, enhancing efficiency and reducing wait times.
- Developed strong relationships with patients, providing support and guidance throughout treatment journeys.
- Collaborated with healthcare providers to streamline communication and improve care delivery.
- Implemented electronic health record systems, improving data accuracy and accessibility for staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
Associate of Science - Nursing
Chippewa Valley Technical College
Eau Claire, WI12.2026
Associate of Science - Criminal Justice-Law Enforcement
Chippewa Valley Technical College
Eau Claire, WI05.2007
Emergency Medical Technician - EMS
Chippewa Valley Technical College
River Falls, WI12.2010
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital care
- Airway management
- Patient evaluations
- Emergency patient triage
- Respiratory emergencies
- Behavioral emergencies
Certification
- EMT - Emergency Medical Technician in WI
- CPR Certified -BLS Provider
Languages
English
Native or Bilingual
Timeline
Emergency Medical Technician
Allina Health
11.2020 - Current
Patient Care Coordinator
Summit Orthopedics
03.2015 - 07.2020
Emergency Medical Technician
River Falls Area Ambulance
01.2011 - 11.2020
Associate of Science - Nursing
Chippewa Valley Technical College
Associate of Science - Criminal Justice-Law Enforcement
Chippewa Valley Technical College
Emergency Medical Technician - EMS
Chippewa Valley Technical College