Summary
Overview
Work History
Education
Skills
Websites
Phone
Certification
References
Timeline
Generic

Mandy Schulz

Dallas

Summary

Project manager with extensive experience at Citibank, specializing in benefits strategy development and client relationship management. Proven ability to lead cross-functional teams, resulting in a 20% increase in system processing speeds. Recognized for strong analytical skills and professionalism in high-pressure environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Enrollment Benefit Counselor

N-Gage
Dallas
11.2024 - Current
  • Company Overview: Health and Life Insurance
  • Customer Service by engaging in the customer experience enrolling in yearly benefits with their employment.
  • Enrollments for new hires throughout the year and open enrollments annually.
  • Health and Life Insurance

Sales Associate, Production Associate

White Rock Soap Gallery
Dallas
05.2023 - 06.2025
  • Company Overview: Candles, Soaps and Body Care products
  • Customer Service by engaging in the customer shopping experience from welcoming into the store, describing products and their benefits, and checking out the customer to ensure a positive experience and create repeat and loyal customers.
  • Production support including packaging, labeling, and shipping orders efficiently and promptly.
  • Candles, Soaps and Body Care products

Senior Technical Project Manager

Spinakr
Dallas
04.2025 - 05.2025
  • Company Overview: Energy industry project management both waterfall and agile.
  • Served as Scrum Master for a high-priority data migration and application consolidation project, delivering phased implementations across multiple releases.
  • Acted as a liaison between business units and technology teams, ensuring alignment on project goals and priorities.
  • Collaborated with cross-functional teams to develop and implement data migration strategies, ensuring alignment with business requirements and technical specifications.
  • Energy industry project management both waterfall and agile.

VP, Information Technology

Citibank
Irving
10.2021 - 05.2022
  • Company Overview: Banking industry project management both waterfall and agile.
  • Led IT transformation initiatives, migrating business-owned applications to IT ownership under standardized governance.
  • Served as Scrum Master for a high-priority credit card transaction project, delivering phased implementations across multiple releases.
  • Spearheaded fraud prevention initiatives by leading a cross-functional team in resolving critical ATM fraud issues causing millions in losses.
  • Acted as a liaison between business units and technology teams, ensuring alignment on project goals and priorities.
  • Collaborated with cross-functional teams to develop and implement data migration strategies, ensuring alignment with business requirements and technical specifications.
  • Banking industry project management both waterfall and agile.

Delivery Executive

buildIT (a Wipro company)
Plano
01.2021 - 10.2021
  • Company Overview: Banking industry project management both waterfall and agile.
  • Managed end-to-end project lifecycles for banking and financial services clients, implementing Agile and Waterfall methodologies.
  • Led IT transformation projects, transitioning legacy systems to modernized frameworks and optimizing resource allocation.
  • Banking industry project management both waterfall and agile.

Delivery Leadership Consultant

Slalom
Dallas
10.2017 - 02.2020
  • Company Overview: Project Management consultant for both business and application development teams.
  • Managed large-scale, high-visibility projects across financial services, healthcare, telecom, and food industries.
  • Led cross-functional teams to deliver business-critical application development initiatives and process improvements.
  • Project Management consultant for both business and application development teams.

Director of Application Development

PricewaterhouseCoopers
Dallas
06.2012 - 02.2017
  • Company Overview: Built impressive record of achievement and promotion for the most prestigious multinational accounting firm in the world serving clients in 157 countries and the top firm in North America with revenues exceeding $35B annually.
  • Promoted to oversee and direct team of 15 developers to complete variety of sophisticated MVC application development infrastructure projects within budget and ahead of schedule.
  • Interface directly with project stakeholders to define project scope, devise production schedules, and conduct daily Scrum meetings.
  • Maintain vendor relations, evaluating new products and providing guidance on build vs. buy projects.
  • Work closely with SMEs and technical operations team to identify and resolve issues.
  • Report directly to upper management and internal project stakeholders regarding project status achieved benchmarks.
  • Plan, administer and monitor project budgets.
  • Built impressive record of achievement and promotion for the most prestigious multinational accounting firm in the world serving clients in 157 countries and the top firm in North America with revenues exceeding $35B annually.
  • Credited for streamlining and improving system processing speeds by 20% from year to year, processing over 8.5M scheduled transaction annually.
  • Successfully coordinated and completed over 150 client projects.
  • Designed and authored technology road map to improve existing system architecture and technology portfolio.
  • Drove process to evaluate, develop, test and implement end-to-end integrated systems and enterprise applications that meet unique needs of each project and improve business processes.
  • Credited for proactively evaluating new technologies and implementing high level architectural plans that increase system accessibility and functionality, while reducing costs and technology footprint.
  • Serve as Scrum Master in planning and executing all Release Management strategies, including development of production environments and devising process to secure sensitive data.
  • Supervised development and establishment of technology best practices that consolidated technology solutions and improved communication between the client, vendors and consultants.
  • Coordinated the design and development of Master Limited Partnership Enterprise Applications and Core IP, utilizing complex tax business logic processing code to develop multiple new applications.
  • Led data migration projects, successfully transferring large datasets from legacy systems to modern platforms, ensuring minimal downtime and data integrity.
  • Hand-picked to serve on several executive level committees, including Tax Technology Architecture Board, Master Limited Partnership Leadership Team, and as PwC TalentLink Ambassador.

Development Manager

PricewaterhouseCoopers
Dallas
06.2008 - 06.2012
  • Continued forward progress with this leading accounting firm to leading team of seven application developers in designing, coding and developing new application to support operations for the Master Limited Partnership practice.
  • Managed entire System Development Life Cycle (SDLC) from initial planning phase to final product release.
  • Gathered project requirements, diagnosed issues, performed reviews and tested applications to ensure production of highest quality products.
  • Trained staff and hired 3rd party contractors as need to meet delivery dates.
  • Kept all stakeholders up-to-date on project status, ongoing issues and achieved milestones.
  • Served as driving force implementing new Agile Methodology and Scrum/Sprint best practices to deliver high quality software to support complex business application systems.
  • Led team of programmers/developers to design and implement high quality application solutions that streamlined business operations and all reporting functions.
  • Credited for building and developing key internal partnerships with SMEs to support the implementation of new technologies, business systems and operational processes.
  • Led data migration projects, successfully transferring large datasets from legacy systems to modern platforms, ensuring minimal downtime and data integrity.
  • Executed post-migration data validation and reconciliation activities to confirm successful data transfer and integrity, resolving any inconsistencies or issues.
  • Monitored and troubleshot data migration progress, ensuring project deadlines were met while maintaining data security and compliance with regulatory standards.
  • Developed and maintained data migration documentation, including mapping specifications, migration plans, and test cases, ensuring transparency and repeatability for future projects.
  • Played key role in developing and conducting new product development UAT testing strategies.
  • Honored by management for providing outstanding project management services, consistently meeting or beating project deadlines.

Senior Associate

PricewaterhouseCoopers
Dallas
08.2005 - 06.2008
  • Served as main point of contact in developing critical software solutions/applications for wide variety of internal client projects.
  • Worked directly with project stakeholders and business partners to define project scope, assess specifications, created architecture guidelines, and application development plans.
  • Collaborated with users to design and implement solutions that streamline business operations and reporting functions.
  • Served as SME on key projects, presenting project status updates directly to executive team.
  • Instrumental in developing and design database schema, including creating stored procedures and SQL Server Reporting Services (SSRS).
  • Performed unit testing and troubleshot applications utilizing practice standard development process and scrum agile methodologies to ensure production of high quality products.
  • Reviewed and analyzed business requirements and provided technical feasibility and work flow estimates.

Education

BBA - Management Information Systems

University of Oklahoma
Norman, OK
01.1999

Skills

  • Project management
  • Customer service and satisfaction
  • Benefits administration and enrollment
  • Conflict resolution
  • Employee training and onboarding
  • Team collaboration
  • Sales strategies
  • Analytical thinking
  • Time management
  • Product knowledge
  • Interpersonal skills
  • Report generation
  • Client relationship management
  • Verbal and written communication
  • Benefits strategy development
  • Adaptability and flexibility
  • Multitasking skills
  • Problem-solving abilities
  • Professional demeanor
  • Leadership and decision-making skills
  • Business intelligence and continuous improvement

Phone

cell, 469-562-2822

Certification

  • PMP
  • Certified Scrum Master

References

References available upon request.

Timeline

Senior Technical Project Manager

Spinakr
04.2025 - 05.2025

Enrollment Benefit Counselor

N-Gage
11.2024 - Current

Sales Associate, Production Associate

White Rock Soap Gallery
05.2023 - 06.2025

VP, Information Technology

Citibank
10.2021 - 05.2022

Delivery Executive

buildIT (a Wipro company)
01.2021 - 10.2021

Delivery Leadership Consultant

Slalom
10.2017 - 02.2020

Director of Application Development

PricewaterhouseCoopers
06.2012 - 02.2017

Development Manager

PricewaterhouseCoopers
06.2008 - 06.2012

Senior Associate

PricewaterhouseCoopers
08.2005 - 06.2008

BBA - Management Information Systems

University of Oklahoma

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