Mandy Scott
Sycamore,IL
Summary
Experienced industry professional with a winning attitude and desire to deliver an exceptional customer experience. Focused on setting high expectations and raising service standards.
Overview
17
17
years of professional experience
Work History
F&B Manager/Director of Event Operations
The Hawk Country Club
St. Charles, IL
09.2019 - Current
- Responsible for all of the administrative functions related to the Event, Bar, Restaurant and Kitchen operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Optimized profits by controlling food, beverage and labor costs.
- Responsible for all staff hiring and team development.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Monitored quality control in kitchen area and when ordering food and supplies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Performed all inventory management and ordering for restaurant supplies and menu items.
Event Manager
Fishermen's Inn Elburn
Elburn, IL
02.2017 - 09.2019
- Coordinated vendors, timelines and budgets for events.
- Conferred with customers to gather event requirements and explore opportunities.
- Oversaw work of up to 30 staff members seamlessly executing professional events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Coordinated and allocated equipment, supplies and staff for events.
- Resolved day-of issues with creative problem-solving to seamlessly execute events.
- Planned event details such as decor, timelines, catering, entertainment and music.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
Wedding Photographer
Self-employed
Rockford, IL
04.2008 - 03.2017
- Explained price and package details to customers.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Planned and obtained original shots using innovative thinking and new techniques.
- Determined pricing for products or services based on costs and competition.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved company's quality and productivity by streamlining systems and processes.
Education
Bachelor of Arts - Communication
Northern Illinois University
Dekalb, IL12.2009
Skills
- Flexible Creative Approach
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Communication
- Complaint Resolution
- Detailed Planning & Execution
Timeline
F&B Manager/Director of Event Operations
The Hawk Country Club
09.2019 - Current
Event Manager
Fishermen's Inn Elburn
02.2017 - 09.2019
Wedding Photographer
Self-employed
04.2008 - 03.2017
Bachelor of Arts - Communication
Northern Illinois University
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