Amanda Shook
Rock Springs
Summary
Experienced with coordinating tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Administrative Assistant
Sunroc
08.2022 - Current
- Coordinated shop supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of shop supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders, verify purchase requisitions and expedite orders.
- Improved supplier relationships through regular communication and proactive problem solving.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Receive and put parts away.
- Issue PO's for all areas of plant.
- Pick up parts from local vendors.
- Place fuel orders for plants and pits.
- Enter miles by state and meter readings for vehicles and equipment.
- Complete inventory counts.
- Assist shop supervisor as needed.
Dispatcher
Sunroc
06.2022 - 08.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Service Advisor
Fremont Motors
03.2022 - 05.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager/Dispatch
Earthtec Engineering/Ogden
07.2011 - 02.2022
- Answer phones
- Set up new jobs
- Set set up new clients
- Type reports
- Distribution
- Billing
- Payroll
- Client relations
- Dispatch technicians
- Schedule vehicle maintenance
- Make sure office runs smooth
- Make sure clients are happy
- Data entry
- Coordinated office activities and improved operational efficiency by streamlining administrative procedures.
- Managed office supplies inventory to ensure availability of necessary materials.
- Improved office workflow with enhanced scheduling and task delegation.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Established team priorities, maintained schedules and monitored performance.
Lab Technician
CE&MT
05.2008 - 06.2011
- ASSHTO and ASTM Asphalt testing: ignition, gradation, gyratory, bulk specific gravity, rice (max
- Specific gravity), asphalt mix designs
- ASSHTO and ASTM Soil testing: gradations, proctors, atterberg limits, moisture content, fracture face, sodium soundness
- ASSHTO and ASTM Concrete testing: air, slump, unit weight, temperature, compressive strength
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Optimized standard operating procedures based on regulatory guidelines.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Recorded and analyzed data to produce reports of results.
- Trained and supervised junior technicians in laboratory protocols.
Education
High school diploma -
Clearfield High School
Clearfield, UT06.1993
Skills
- Office Management
- Accounts Payable
- Accounts Receivable
- Dispatching
- Human Resources
- Payroll
- Data entry
- Inventory control
- Inventory management
- Management
- Bookkeeping
- QuickBooks
- Typing
- Quality management
- Customer service
- Administrative support
- Scheduling
- Dedicated team player
Certification
MSHA
CPR, First aid & AED Instructor
Timeline
Administrative Assistant
Sunroc
08.2022 - Current
Dispatcher
Sunroc
06.2022 - 08.2022
Service Advisor
Fremont Motors
03.2022 - 05.2022
Office Manager/Dispatch
Earthtec Engineering/Ogden
07.2011 - 02.2022
Lab Technician
CE&MT
05.2008 - 06.2011
High school diploma -
Clearfield High School
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