MANDY SMITH

• Direct and facilitate the contracting process for assigned live events
• Manage communication with different vendors while working with the contracting timeline of multiple events with competing deadlines
• Routine duties: sourcing venues that fit the scope of live events, negotiate contract terms, manage profit margins, determine profitability, constant communications via email and phone with vendors
• Work daily within multiple excel spreadsheets and Word documents to assure data matches negotiations and calculations are adjusting correctly
• Conduct Site Visits to ensure that event will work and flow in the Solution Tree expectations
• Assist Events Department by working live events and managing the event as a fill-in Event Manager
• Working with other departments to ensure all event communications are received and logged- speaker schedules, deposits, reservation links, etc.

• Meet and exceed sales goals by selling the experience of the Bowlero Brand
• Sell, manage events and space for a total of 10 properties in Missouri and Minnesota
• Manage weekly sales reports for area sales reps and for the 10 properties
• Develop and grow relationships on all levels to develop and enhance sales
• Complete an estimated 200 outbound calls per week
• Respond to online booking inquiries and RFPs within the same business day

• Utilize special computers programs – Dentrix, BlueNote & Solution Reach
• Assist business admins with front office duties- checking in/ out, verifying insurance, submitting claims, patient communication
• Review treatment plans and available financial plans to assist patients
• Review P&L statements to ensure financial flow of office
• Compare past & present financial to determine growth & opportunities that must be addressed to ensure practice is moving in the right direction
• Partner with dentists to achieve goals of practice and goals of the dentists
• Manage and coach the staff in the practice
• Assist offices in area with everyday duties when needed
• Control costs, accounts receivable/ payable, insurance aging reports, EOBs

• Develop and manage the smaller, short term meetings for Corporate, Government, Sports and Association markets with 10 to 29 sleeping room nights associated with it
• Contact for this market 3 out of 5 days per week for inquiries
• Develop and manage larger groups and meetings for Corporate, Government, Sports and Association markets for 30+ sleeping room nights
• Manage and conduct sales calls, presentations, site visits
• Attend and represent company at networking events; cultivate and manage relationships with key clients, vendors, and community partners

• Develop and manage the Corporate (M-Z Market), Government, and Association markets with 10 or more sleeping room nights associated with it
• Plan and manage groups that are onsite at the Marriott West
• Conduct Sales calls, site visits, special outings with clients and potential clients
• Manage and respond to all incoming leads within 4 hours of receiving leads
• Attend and represent company at networking events to cultivate and manage relationships with key clients, vendors, and community partners
• Met and exceeded sales goal- 108

For the Event Management and Introduction to Hospitality Operations as part of the SPS Hospitality Program

• Advised and mentored undergraduate students to promote success and academic progress
• Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways
• Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
• Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
• Improved student performance by defining clear goals and communicating performance metrics.
• Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.

• Develop and manage the Corporate, Government, Social, Military, Educational, Religious, Fraternal, Sports and Association markets with 10 or more sleeping room nights associated with it
• Prepare and present presentations to potential clients and groups; conduct site visits
• Manage and respond to leads located on CVent, Hotel Planner, Explore St
• Louis websites
• Attend and represent the property at expos and networking events manage relationships with key clients, vendors and community partners
• Met and exceeded sales goal- 198

• Manage Service Agreements
• Manage all onsite video conference rooms- includes internal and external clients
• Cultivate and manage relationships through networking events and expos
• Manage Corporate Event Calendar, Event Calendar, Video Conference Calendar, Room Calendars, planning and execution of Company employee and client events.

• Develop and manage the Wedding, Social, Military, Educational, Religious, Fraternal, Sports and Government markets
• Successfully initiated and implemented room rental and food & beverage minimums with a sliding scale which resulted in more customized packages and events for different budget types
• Successfully developed and implemented a standardized format for proposals, contracts, banquet event orders, rooming lists, and event diagrams to insure consistency in all departments
• Monitor marketing activity, compare agency/ vendor marketing expenses against established budgets.

• America's Center & Edward Jones Dome Location
• Create Sales Agreements for Convention Center and Edward Jones Dome for Catering team
• Main contact for group within social market and one-day events; main contact for St
• Louis Rams (Staff, Cheerleaders, Team, etc), Production Crews, Visiting teams
• Develop marketing plan and strategies for 2012 and 2013
• Successfully initiated sliding scale for room rental with food & beverage minimums
• Collaborate with departments to ensure the delivery of efficient and high-quality service

• Create sales agreements for both the Catering Team and the Sales Team
• Main contact for new and current groups within the MERF market
• Successfully implemented a standardized format for banquet event orders, diagrams and event resumes that resulted in consistency of information throughout all departments
• Main contact with clients from site visits, planning to execution of event
• Active participant of the Green Committee for 2010; Active participant with Health & Wellness Committee & TEAM Committee for 2011.