Mandy Soyangco
Manteca,CA
Summary
- A hard working individual who learns quickly.
- Dependable, able to work independently or on a team.
- Diverse working background; exhibits a flexible learning curve.
Overview
21
21
years of professional experience
Work History
Dental Service Representative
MicroDental Laboratories
Livermore , CA
12.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Oversaw customer accounts.
- Facilitated discussions with lab managers every quarter for performance evaluation.
Associate
Hype Nutrition
Manteca , Ca
01.2021 - 12.2022
- Processed transactions efficiently.
- Processed customer orders efficiently.
- Replenished inventory.
- Crafted specialty teas and refreshing shakes for patrons.
- Demonstrated deep understanding of various products to guide customers efficiently.
- Maintained direct contact with customers to aid in customer team recruitment.
- Maintained a clean workplace.
Picking Lead
DHL Supply Chain
Livermore , CA
07.2018 - 10.2020
- Tracked all incoming and outgoing shipments, ensuring they were received or sent on time according to company policies.
- Selected products and items from shelves and pallets for customer orders.
- Worked closely with management team to develop strategies for improving workflow processes.
- Trained new employees regarding warehouse procedures and standards.
- Operated forklift and pallet jack to transport heavy loads.
- Monitored daily operations of the picking team and provided guidance when needed.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Used handheld scanners to key in data for packages.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Project Coordinator
PDC Corporation
Livermore , CA
10.2017 - 02.2018
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Served as point-of-contact to support order management, testing and reporting.
- Scheduled site walks.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
General Associate
The UPS Store
Manteca , Ca
11.2015 - 10.2017
- Utilized proper equipment when lifting or moving heavy objects around the store.
- Created marketing materials such as brochures, flyers, newsletters.
- Performed customer service duties such as answering inquiries, providing information and resolving complaints.
- Managed packing and shipping operations for national and international deliveries.
- Managed Comcast equipment returns.
- Coordinated mail distribution for mailbox holders at store.
- Implemented company standards to deliver high-quality work with exceptional customer service.
- Operated cash registers and handled financial transactions with customers.
Scanner/ Production Coordinator
MicroDental Laboratories
Dublin , Ca
01.2008 - 07.2010
- Maintained accurate records of documents processed for tracking and quality control purposes.
- Scanned prescriptions sent to the laboratory for electronic filing.
- Coordinated production schedules to ensure timely delivery of cases.
- Coordinated with supervisor in assigning work to meet on-time production and quality goals.
- Assisted technicians in interpreting doctors' requests through clear communication with the office.
- Organized case flow by tagging cases by priority.
- Supported case data entry processes.
- Handled billing cases during day end.
Receptionist
Kelly Services
Dublin , CA
06.2006 - 01.2008
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Used company badging system to create badges for new employees and visitors.
- Updated daily log book with information about visitors entering the premises.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Teacher's Aid
TherapueticPathways
Tracy , Ca
06.2007 - 09.2007
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Supervised student activities during recess, lunchtime, and other breaks.
- Encouraged positive behavior through positive reinforcement techniques.
- Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
- Monitored and evaluated student progress on an ongoing basis.
- Provided guidance and assistance in developing appropriate social skills for students with disabilities.
Sales Associate
Gottschalks
Tracy , Ca
05.2004 - 06.2006
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Business Technology
SJCOE
Stockton, CA01-2015
Respiratory Therapy
Kaplan College
Modesto, CA01-2013
High School Diploma -
Tracy High School
Tracy, CA01-2006
Skills
- Over 10 years Customer Service experience
- Computer literate
- All clerical functions - filing, phones, call center, cash handling
- Retail merchandising - stocking, restocking, display
- Able to handle high volume of calls while multitasking
- Good interpersonal and communication skills
- Able to work well under pressure and with diverse personalities
- Attention to detail
- Performance monitoring
- Order picking
- Shipping and receiving
- Pallet jack handling
- Forklift operations
- Barcode scanning
- Material handling
- Proficient in SAP
Timeline
Dental Service Representative
MicroDental Laboratories
12.2022 - Current
Associate
Hype Nutrition
01.2021 - 12.2022
Picking Lead
DHL Supply Chain
07.2018 - 10.2020
Project Coordinator
PDC Corporation
10.2017 - 02.2018
General Associate
The UPS Store
11.2015 - 10.2017
Scanner/ Production Coordinator
MicroDental Laboratories
01.2008 - 07.2010
Teacher's Aid
TherapueticPathways
06.2007 - 09.2007
Receptionist
Kelly Services
06.2006 - 01.2008
Sales Associate
Gottschalks
05.2004 - 06.2006
Business Technology
SJCOE
Respiratory Therapy
Kaplan College
High School Diploma -
Tracy High School