Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Soyangco

Manteca,CA

Summary

  • A hard working individual who learns quickly.
  • Dependable, able to work independently or on a team.
  • Diverse working background; exhibits a flexible learning curve.

Overview

21
21
years of professional experience

Work History

Dental Service Representative

MicroDental Laboratories
Livermore , CA
12.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Collected deposits or payments and arranged for billing.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Oversaw customer accounts.
  • Facilitated discussions with lab managers every quarter for performance evaluation.

Associate

Hype Nutrition
Manteca , Ca
01.2021 - 12.2022
  • Processed transactions efficiently.
  • Processed customer orders efficiently.
  • Replenished inventory.
  • Crafted specialty teas and refreshing shakes for patrons.
  • Demonstrated deep understanding of various products to guide customers efficiently.
  • Maintained direct contact with customers to aid in customer team recruitment.
  • Maintained a clean workplace.

Picking Lead

DHL Supply Chain
Livermore , CA
07.2018 - 10.2020
  • Tracked all incoming and outgoing shipments, ensuring they were received or sent on time according to company policies.
  • Selected products and items from shelves and pallets for customer orders.
  • Worked closely with management team to develop strategies for improving workflow processes.
  • Trained new employees regarding warehouse procedures and standards.
  • Operated forklift and pallet jack to transport heavy loads.
  • Monitored daily operations of the picking team and provided guidance when needed.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Used handheld scanners to key in data for packages.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Project Coordinator

PDC Corporation
Livermore , CA
10.2017 - 02.2018
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Served as point-of-contact to support order management, testing and reporting.
  • Scheduled site walks.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

General Associate

The UPS Store
Manteca , Ca
11.2015 - 10.2017
  • Utilized proper equipment when lifting or moving heavy objects around the store.
  • Created marketing materials such as brochures, flyers, newsletters.
  • Performed customer service duties such as answering inquiries, providing information and resolving complaints.
  • Managed packing and shipping operations for national and international deliveries.
  • Managed Comcast equipment returns.
  • Coordinated mail distribution for mailbox holders at store.
  • Implemented company standards to deliver high-quality work with exceptional customer service.
  • Operated cash registers and handled financial transactions with customers.

Scanner/ Production Coordinator

MicroDental Laboratories
Dublin , Ca
01.2008 - 07.2010
  • Maintained accurate records of documents processed for tracking and quality control purposes.
  • Scanned prescriptions sent to the laboratory for electronic filing.
  • Coordinated production schedules to ensure timely delivery of cases.
  • Coordinated with supervisor in assigning work to meet on-time production and quality goals.
  • Assisted technicians in interpreting doctors' requests through clear communication with the office.
  • Organized case flow by tagging cases by priority.
  • Supported case data entry processes.
  • Handled billing cases during day end.

Receptionist

Kelly Services
Dublin , CA
06.2006 - 01.2008
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Used company badging system to create badges for new employees and visitors.
  • Updated daily log book with information about visitors entering the premises.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Teacher's Aid

TherapueticPathways
Tracy , Ca
06.2007 - 09.2007
  • Assisted in the development of individualized education plans (IEPs) for special education students.
  • Supervised student activities during recess, lunchtime, and other breaks.
  • Encouraged positive behavior through positive reinforcement techniques.
  • Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
  • Monitored and evaluated student progress on an ongoing basis.
  • Provided guidance and assistance in developing appropriate social skills for students with disabilities.

Sales Associate

Gottschalks
Tracy , Ca
05.2004 - 06.2006
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Developed promotional strategies to increase sales volume.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Business Technology

SJCOE
Stockton, CA
01-2015

Respiratory Therapy

Kaplan College
Modesto, CA
01-2013

High School Diploma -

Tracy High School
Tracy, CA
01-2006

Skills

  • Over 10 years Customer Service experience
  • Computer literate
  • All clerical functions - filing, phones, call center, cash handling
  • Retail merchandising - stocking, restocking, display
  • Able to handle high volume of calls while multitasking
  • Good interpersonal and communication skills
  • Able to work well under pressure and with diverse personalities
  • Attention to detail
  • Performance monitoring
  • Order picking
  • Shipping and receiving
  • Pallet jack handling
  • Forklift operations
  • Barcode scanning
  • Material handling
  • Proficient in SAP

Timeline

Dental Service Representative

MicroDental Laboratories
12.2022 - Current

Associate

Hype Nutrition
01.2021 - 12.2022

Picking Lead

DHL Supply Chain
07.2018 - 10.2020

Project Coordinator

PDC Corporation
10.2017 - 02.2018

General Associate

The UPS Store
11.2015 - 10.2017

Scanner/ Production Coordinator

MicroDental Laboratories
01.2008 - 07.2010

Teacher's Aid

TherapueticPathways
06.2007 - 09.2007

Receptionist

Kelly Services
06.2006 - 01.2008

Sales Associate

Gottschalks
05.2004 - 06.2006

Business Technology

SJCOE

Respiratory Therapy

Kaplan College

High School Diploma -

Tracy High School

Similar Profiles

CREATE PROFILE
Mandy Soyangco