Armanda Spangler
Wesley Chapel,FL
Summary
Competent and knowledgeable in many facets of the medical profession. Dedicated experience of more than 20 years with providing quality business and professional skills of customer service both clinical and non-clinical. Exhibits a calm and reassuring personality and employs strong communication abilities. Excellent leadership skills with the ability to develop a collaborative team environment oriented towards accomplishment of customer service, staff and health objectives. Well-versed in assessments techniques, interpretation of laboratory tests and scan options for different conditions. Highly analytical, organized and detail-oriented with a proactive approach to getting ahead of conditions and infection prevention. Positive and upbeat professional with a deep love for the field and patients.
Overview
27
27
years of professional experience
Work History
Acute Care Infection Prevention Practitioner
HCA Florida Citrus Hospital
06.2022 - Current
- Monitors infection prevention practices with staff members, rounding, systematically collect and analyze infection data, maintain records for each case of HAI infections, conduct outbreak investigations, train staff members on infection prevention strategies.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
Biological Scientist IV
Florida Department Of Health In Marion County
06.2020 - 06.2022
- Investigation, technical consultation during pandemic outbreak, and education in epidemiology for public and private entities during the pandemic.
- Interpreted complex scientific findings to public using easy-to-understand terminology.
- Delivered technical training on field and laboratory procedures, instrumentation, and quality control protocols.
- Developed management strategies to address biological quality issues and makes recommendations for implementation.
Outpatient Physical Therapist Assistant
Lake Centre For Rehabilitation
02.2009 - 06.2020
- Physical therapy patient care including time management in patient care, documentation, scheduling and education for public safety, pain management and wellness.
- Provided exceptional patient care through the thorough assessment of functional limitations and development of appropriate interventions.
- Enhanced patient mobility and function by utilizing manual therapy techniques, therapeutic exercises, and modalities.
- Consistently met productivity standards while maintaining high-quality patient care and satisfaction levels.
- Streamlined documentation processes, reducing errors and improving efficiency in recordkeeping.
- Facilitated timely discharge planning by closely monitoring patient progress toward established goals throughout the course of treatment.
- Promoted a positive clinic atmosphere by fostering strong relationships with colleagues and encouraging collaboration among team members.
Home Health Care Physical Therapist Assistant
Multiple Networks
01.2010 - 01.2015
- Physical therapy patient care within home environments provided safety, management of chronic disease, coordination of care with other disciplines.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Provided compassionate care for geriatric patients in skilled nursing facilities, focusing on improving strength, balance, and overall quality of life.
Customer Service and Insurance Specialist
Munroe Regional Medical Center (Advent Ocala)
06.1997 - 08.2007
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
Master of Science in Public Health (MPH) -
Southern New Hampshire University
02.2021
Bachelor of Applied Science (BAS) - Business and Organizational Management
College of Central Florida
07.2017
Associate of Science in Physical Therapist Assistant -
College of Central Florida
12.2008
Skills
- Leadership
- Communication
- Infection Prevention
- Epidemiology
- Electronic Medical Record Software
- Diagnostic Imaging
- Infectious Disease Mitigation
- Written Communication
- Quality Assurance
- Physical assessments
- Quality Improvement
- Interpreting laboratory results
Timeline
Acute Care Infection Prevention Practitioner
HCA Florida Citrus Hospital
06.2022 - Current
Biological Scientist IV
Florida Department Of Health In Marion County
06.2020 - 06.2022
Home Health Care Physical Therapist Assistant
Multiple Networks
01.2010 - 01.2015
Outpatient Physical Therapist Assistant
Lake Centre For Rehabilitation
02.2009 - 06.2020
Customer Service and Insurance Specialist
Munroe Regional Medical Center (Advent Ocala)
06.1997 - 08.2007
Master of Science in Public Health (MPH) -
Southern New Hampshire University
Bachelor of Applied Science (BAS) - Business and Organizational Management
College of Central Florida
Associate of Science in Physical Therapist Assistant -
College of Central Florida
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