Mandy Stewart
Bloomington,IN
Summary
Engaged and knowledgeable provider of student and customer service experienced in making complicated processes easy for others.
Overview
17
17
years of professional experience
Work History
Student Services Assistant/Graduate Secretary
Department of Second Language Studies
- Processed graduate applications from start to finish, including verification of qualifications and preparing materials for admissions committee
- Wrote letters, audited and reported academic records, and disbursed memos
- Advised graduate students, undergraduate students, academic departments, and undergraduate advisors on required processes
- Worked closely with University Graduate School and College Graduate Office to ensure University requirements were met
- Verified hours entered in Kuali as Payroll Processor, made corrections as necessary.
Part-time Student Services Representative
Intensive English Program
01.2022 - Current
- Work with office and teaching staff to provide an excellent student experience by proactively avoiding and quickly solving problems concerning student visa status, questions, and concerns
- Collaborated with colleagues to orient new students, register new and returning students, arrange class events, and deliver wonderful office operations and student exchanges
- Trained and advised new employee on admissions and immigration policies and procedures.
Department Administrator
Department of Second Language Studies
01.2015 - 01.2022
- Coordinated with Department Chair and Graduate Secretary to establish policies, procedures, and modes of operation that ensured an efficient and collaborative department that serves both its own needs as well as the needs of the College of Arts and Sciences
- Directed TEPAIC (Test of English Proficiency for Associate Instructor Candidates) by collaborating with TEPAIC Administrative Assistant, Faculty head of testing, Office of the Vice Provost, Office of International Services, and Department Chair
- Established and maintained SLS course schedule as Scheduling Officer
- Facilitated external reviews of department by organizing records, schedules, and communication with Dean’s office.
Admissions and Immigration Specialist
Intensive English Program
01.2011 - 01.2015
- Ensured all student immigration and application requirements were met by informing and explaining laws and procedures to students and staff by phone, over email, and in person in close collaboration with the Office of International Services
- Processed student applications from beginning to end including questions prior to application, application review, collection of application and immigration documents, issuance of government forms I20 and DS2019, and adding/updating applications to SIS
- Trained and advised Student Services Representative, Office Assistant, and temporary hourly positions.
International Admissions Services Representative
Office of International Admissions
01.2008 - 01.2009
- Responded to student, faculty, and staff inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying student's understanding of information by phone and email
- Prepared letters of admission and government forms I-20 and DS-2019 for first year, transfer and graduate international students.
Department Secretary
Department of Sociology
01.2007 - 01.2008
- Supported students and faculty by distributing memos and mail, preparing and proctoring exams, answering inquiries by phone and email.
Education
No Degree - English Literature
Saint Mary of The Woods College
Terre Haute, INSkills
- SIS, HRMS, Microsoft Excel, Word, PowerPoint, Adobe, Kuali Time, Zoom, MANTIS
- Empathetic Listening, Confident and Articulate Speaking and Writing, Capable Organization and Prioritization, Excellent Information Gathering
Timeline
Part-time Student Services Representative
Intensive English Program
01.2022 - Current
Department Administrator
Department of Second Language Studies
01.2015 - 01.2022
Admissions and Immigration Specialist
Intensive English Program
01.2011 - 01.2015
International Admissions Services Representative
Office of International Admissions
01.2008 - 01.2009
Department Secretary
Department of Sociology
01.2007 - 01.2008
Student Services Assistant/Graduate Secretary
Department of Second Language Studies
No Degree - English Literature
Saint Mary of The Woods College
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