Mandy Stewart
MANCHESTER
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Frisch’s Restaurant
05.2014 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Customer Service - ensuring a quality experience by handling customer complaints and training staff to provide excellent customer service
- Staff Management - recruiting, hiring, training and scheduling. Also evaluate staff proformance and provide feedback
- Inventory Management - reordering supplies, ensuring deliveries are on time, and conducting weekly counts to keep track of where supplies have gone
- Financial Management - monitoring sales and expenses
- Safety and Sanitation - ensuring compliance with food handling regulations and other guidelines, and maintaining a clean and safe environment for customers and employees
- Assisted the area coach with projects and filled in as the acting area coach while they were on vacation or on leave
Math Instructional Assistant
Maysville Community and Technical College
07.2012 - 05.2014
- Assist all math instructors in any way needed
- Supervise math tutors
- Enter passwords
- Procter math exams
- Tutor students
Cook
Pasquale’s Restaurant
02.2009 - 07.2012
- Taking the customer’s order
- Making sure the customer received the correct order
- Responsible for preparing the customer’s order
- Cleaning at the end of the night
Substitute Teacher
Manchester Local School District
03.2009 - 05.2012
- Responsible for the students that are in the classroom
- Fulfilling the teachers lesson plans while they are not there
Accountant
The Insurance Exchange
01.2005 - 02.2009
- Responsible for all accounting procedures
- Doing all month end reports
- Paying company bills
- Taking payments from customers
- Uploading payments to the insurance companies
- Answering the telephone
- Help with filing
- Answering customers questions
- Efficient use of time
Substitute Teacher
Manchester Local School District
10.2004 - 01.2005
- Responsible for the students that are in the classroom
- Fulfilling the teachers lesson plans while they are not there
Customer Service Representative (CSR)
Ripley National Bank
10.2003 - 08.2004
- Responsible for a cash drawer
- Waiting on customers
- Helping with daily business transactions (ex
- Cashing checks, making deposits, doing money orders and many other things.)
- Giving the customer good service
- Filing
- Efficient use of time
Waitress/Cook
Tumbleweed Restaurant
08.2002 - 12.2003
- Responsible for taking care of our customers
- Taking the customers order
- Making sure the customer received the correct order
- Responsible for preparing the customers order
- Cleaning at the end of the night
Front Desk Receptionist
Ohio Valley Tax Service
01.2003 - 04.2003
- Responsible for pulling customer files
- Answering phone calls
- Making appointments
- Making copies
- Taking payments
Cashier/Waitress/Cook
Pasquale’s Restaurant
01.1999 - 08.2002
- Responsible for a cash drawer
- Making sure the customers had a good experience with our restaurant
- Responsible for taking care of our customers
- Taking the customers order
- Making sure the customer received the correct order
- Responsible for preparing the customers order
- Cleaning at the end of the night
Education
BBA - Accounting
Morehead State University
Morehead, KY05-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Inventory control
- Customer relationship management
- Employee scheduling
- Staff training and development
Certification
- ServSafe Managers Certification
Timeline
General Manager
Frisch’s Restaurant
05.2014 - 12.2024
Math Instructional Assistant
Maysville Community and Technical College
07.2012 - 05.2014
Substitute Teacher
Manchester Local School District
03.2009 - 05.2012
Cook
Pasquale’s Restaurant
02.2009 - 07.2012
Accountant
The Insurance Exchange
01.2005 - 02.2009
Substitute Teacher
Manchester Local School District
10.2004 - 01.2005
Customer Service Representative (CSR)
Ripley National Bank
10.2003 - 08.2004
Front Desk Receptionist
Ohio Valley Tax Service
01.2003 - 04.2003
Waitress/Cook
Tumbleweed Restaurant
08.2002 - 12.2003
Cashier/Waitress/Cook
Pasquale’s Restaurant
01.1999 - 08.2002
BBA - Accounting
Morehead State University
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